Rita's Italian Ice & Frozen Custard — Restaurant in Williamsburg

Bad customer service experience. Ordered a large twist and large sundae and both were called out of the window as “smalls”. When we informed the staff that we in fact ordered larges, they looked confused, closed the window and conversed with other staff, then opened the window again and said “oh yeah we made larges they were just written down as smalls.” It was the end of the evening so I understand people are eager to get home, but when you’re paying almost $15 for ice cream, the employees should not be blatantly lying to and under serving the customer. Unfortunately this experience has soured our view and we will be patronizing other local ice cream businesses in the...

On a hot day, this is the place to be. On a day you want to indulge in cool sweet treats, this is the place!

The ice cream is custardy thickness that soothes the soul. No sarcasm. Serious.

The icee is like an Italian icee that you get from street vendors in New York. And while you can buy Luigi's in the grocery store, it never quite measures up to what's being served in Brooklyn right now. Rita's measures up.

I get the combo...think it's called gelato or something. It's a mixture of custard and icee and it's delightful.

Service is fast. Clerks are nice. Sometimes there's a line, but they move pretty quick. You won't regret...

It is a custard based ice cream, they also have Italian ice. The kids and I had a great experience as staff were prompt, friendly, and well dressed. Cost for 3 kids cups and sundae was approx. $23. The small size were fairly big just an fyi. I give it a 4 because it just needs more sit down space. It has a few benches but only one with an umbrella. They need more umbrellas and more circular tables for a family or it will just be a takeout ice cream shop forever. My dtr did love the purple unicorn sprinkles she said most places don't have em and I said kind of...