Jimmy John's — Restaurant in Winchester

I work at a Government building in Winchester, VA. We have never ordered from Jimmy Johns before. We decided as an office that we would have Jimmy Johns delivered to work. We called to place an order and found out that their cut off was Boscowen St., which happens to be less than a block from our building. Rachael said she would check with her manager to see if they would be able to deliver to our office. When she returned my call, she said her manager wouldn't allow them to deliver to us. I asked why, she said because if others saw them deliver past their delivery cut off then others would get upset. Which doesn't make sense because who in the world knows their delivery cut off or any businesses delivery cut off at that. Plus, by extending their delivery area, they could've gained a large amount of business since the government building orders every day. I also asked if we could meet them at the delivery cut off, she said that wouldn't be possible, which is absolutely ridiculous, I don't understand what the difference is. I told her so your saying, if I call and lie and have it delivered to a business up the street and drive there and pick it up, that's okay. I could understand if we were out of the city limits, but we are literally 1/2 a block away from their cut off, if that. I feel if you want your business to succeed you should try to cater to your customers. I feel if your business could only benefit from our offices ordering from you and it's a 1/2 a block away, I would consider changing the delivery cut off. Because we found this absurd, we will be keeping our business @ Subway. Maybe you should think about changing things if you want people to order from you or have lunch...

Our company orders from Jimmy Johns a lot, Personally I have only ordered 3 times..the first 2 times it took about 45mins to an Hour for my sandwich to get here, as I ordered to with a a couple of co-workers, the delivery man only had 2 sandwiches instead of 3, we had told him which sandwich we were missing, based on our name being written on the wrapper. Come to find out, they wrote the wrong name on the sandwich and then I called to let them know them what was going on, she told me that she couldn't do anything until the driver got back. I asked if I could have my money back and I got no answer since I had to wait for the driver and they would call back.. when they call back, she told me that was sandwich was on the way and that they put another cookie inside for the mix up..I had anready ordered a cookie and told her that I didn't want another cookie, then I just wanted to get my money back for the sandwich.. which ever manager I was speaker with, was rude and threrefore i will not be ordering from Jimmy...

Despite the subs and sandwiches here being no better than any other sub spot the business is run very poorly. Even when there is only 1 person in line they make the subs so fast that they are made very poorly and incorrect alot as well. They dont want to give out napkins either only 1 napkin per sub/sandwich lol. They focus so much on speed instead of making quality prepared subs/sandwiches. They also offer no promotions or coupons like other businesses and to me you can order from alot better places. There sales...