Duck Donuts — Restaurant in Winston-Salem

UPDATE: I spoke with the owner who was able to refund my order today. She was apologetic and helpful. I don’t think I will be ordering delivery again but I would be willing to try stopping by and picking them up if I were in the area.

Original post from 5/17:

I ordered delivery this morning at 8am. My order was for 2 boxes of 1/2 dozen doughnuts. We wanted to share the second box with loved ones. The confirmation email said that the doughnuts would be at my house at 9:55. That’s a long wait but well worth the product. I encountered the following problems

Only six doughnuts were delivered My $5 delivery fee was $10 The doughnuts did not show up until 1030

I called immediately after delivery and spoke with “the manager” who told me that the second box was being made right now. I explained my issues and asked for a refund. She refused. I asked to speak to the manager and she informed that’s who she was. I asked to speak to the owner and was hung up on.

I called back a second time and reached the same manager. She explained that we were cut off and that she tried to call me back but that didn’t show up on my call log.

She then told me that the driver was on her way back to my house and was very upset that I lived so far away, so she is going to give her two doughnuts. I asked her for a refund of the six doughnuts that are on the way to my house and told her that I refuse to take the product. She refused. She offered to give me a coupon for a free one dozen doughnuts. At this point I no longer have interest in doing business with duck doughnuts. They are too expensive and the wait time is too long. If I have an issue with the product and try to report it then I am met with hostility and hung up on.

As of right now, my second box of doughnuts never showed up (as I expected) it is 1130. I do not have a coupon for one dozen doughnuts (as I refused it). And I have to contact my credit card company to contest the $32 dollars spent on 6 doughnuts.

Exactly the type of morning I was picturing at 8am when I ordered these doughnuts.

Not worth the trouble. Definitely go with Krispy Keme, dunkin doughnuts, or even in town doughnuts if you live...

Stopped in last Sunday after church to see what all the hype was about. Very small inside and crowded. I ordered a half dozen for $9.55 with tax. Thought that was a bit pricey, but was hopeful that they would be worth it. Well first off, they put the icing and toppings on the donuts while they're in the box, which creates quite a mess, with frosting running down the sides of the box, and because the icing is all over the place, it also was all over the bottom of the box, which I then had to put in the front seat of my car. I really didn't appreciate that at all, as I take pride in keeping my car clean. And then when I got them home, my husband and I both tried one each. They were just ok. Certainly not worth the price, and because I had bought a half dozen, I was looking forward to having one the next day for breakfast, but the donuts really aren't that good the second day. Icing is very hard. I believe they're meant to be eaten shortly after you purchase them while they're still warm. I honestly prefer Dunkin Donuts, so probably...

I was very disappointed. We placed an online order for a donut and two shakes. I had to remind the kid behind the counter about the shakes when he handed me the donut. Then I noticed on the receipt that they charged a convenience fee of $1 and a service fee of .85 cents. That's ridiculous and leaves a bad taste in the customer's mouth, no pun intended.

The doughnut we received looks nothing like their product photo; it is flat and looks old. Our son said it tasted okay. But not as good as they were before.

When I got home the chocolate shake wasn't blended well so a ton of syrup was at the bottom and once I started drinking it I realized it was really runny for a milkshake and tasted like watered down chocolate milk with a ton of Hershey's syrup. It was not good, and I threw it out; they lost a customer today. I'm really tired of these restaurants raising their prices and charging extra fees while at the same time lowering the quality of their food. Not a great...