Best Buy — Local services in Winston-Salem

I don’t make comments on businesses often. I don’t send food back at restaurants typically when they mess up, just never been that kind of person.

However, the level of absurdity displayed by Best Buy these past two weeks is beyond my level of tolerance.

I have shopped for camera gear and equipment with Best Buy since I started Noah Overby Photography. Recently I had ordered a lens to assist in capturing some upcoming sessions and weddings from their website. I was sent the item and when it arrived I was welcomed by a used lens from a completely different brand that had been switched out in their distribution center by an employee that stole the lens I had ordered. Notifying them of the issue I was instructed by the corporate office to bring the “Rock in A Box” to my local Best Buy to get the situation handled. Upon my arrival I was told that there was nothing they could do with the item but hold on to it until my replacement order arrived at my house. Leaving the lens in their possession I left with a paper stating the return would be processed when the new lens arrived. Corporate assured me that the replacement would arrive within two days time. Fast forward to the day the corrected order was supposed to show and I received an email stating that the lens couldn’t be processed and it wouldn’t arrive until two weeks later. I spoke with corporate again and was informed that my lens had been given to another customer that had ordered it by, you guessed it, the distribution center again. I then canceled my order and decided to place the order with a much better company in all aspects, B&H Photo Video Pro Audio. The order from B&H arrived the next day with no issues. Best Buy assured me once more that my refund had processed at this point. I checked online two days later to find that my returned item still reflected as if I never had returned it all. I call corporate again to be told that the best they can do is get the store I was instructed to bring the item to give me a call back in 6 hours. I go to the store where I brought the “Rock in A Box” and was told that they will be doing nothing on my behalf and it is now up to me per corporate to send the item back to get my money refunded. As you can imagine this caused great frustration. So now we wait and see if they can at least get this part accomplished.

I strongly encourage all who reads this post to bring your business for camera equipment or any electronics for that matter to other places than Best Buy. You are likely to receive a defective or incorrect item and you will not be given the slightest bit of proper assistance from any of their customer service associates in-store or on the...

I went to Best buy today to buy an iphone and based on my experience, you could probably make an employee training video on what not to do.

Vivan was the frantic clueless employee who helped me . He seemed like he was so wired or on something; he was constantly rushing and making a lot of careless mistakes. If I asked him about features of the iphone, he would brush me off and literally say "Oh it's an apple thing"... WTF ... shouldn't you know about the products you are selling? I tried to give him the benefit of the doubt being that it was the holidays and he seemed new and eager to make the sale, but it just got worse. I mean I even had to point out that he was using the wrong cash register's barcode scanner and that is why nothing was ringing up.

Another employee told me I would receive a $100 best buy gift card for buying an iphone. Vivian forgot to ring it up and I had to ask him to get the manager. When the managers arrived, they had to call Vivian multiple times, because he was distracted. Another associate with short blond hair tried to whisper to the managers, "they only had to pay taxes on that phone". I was within ear shot and heard this. And so what that I only had to pay taxes? Your company is the one who came up with this promotion -- I'm just the customer following up on something I was promised. That is extremely unprofessional to say. The managers then realized this promotion was only for Verizon customers, which I wasn't. Maybe tell your employees to learn about the promotions before making false promises to customers.

I had purchased the phone because I felt so rushed by Vivan, but I felt disgusted by my experience. At this point, I didn't want the phone and after a few minutes returned it. The manager couldn't bother hiding the disdain on his face. I had to ask for my receipt, which he just held up in the air near him, waiting for me to grab it, while he looked away.

They also had de-activated my phone, but couldn't bother re-activating it. So I had no phone for half the day.

I worked in retail previously. Customers remember how they were treated and that is the biggest factor in someone returning to your store. Best Buy, train your...

If I could give them 0 stars, I would! My current tv was 8 years old and died, so I was in the market. I did a bunch of research on brands, stores, options, you name it. However with the cost of a decent tv and it not being the holiday season or time they role out new models, I opted for an open box. With that said, I made sure it was listed as excellent or higher. I found one, but it was over an hour drive away, however I decided to do it and bought a wall mount as well. I placed my order and it said it would be ready in an hour. I get there and only the mount is ready. There was a kind lady at the front that said she would put a rush on the tv. 45 minutes later after multiple people asking me if I was in line or had been helped, still no tv. They then tell me there is no remote or stand for the tv and ask me if I still want it. I asked if they had universal parts that would work, as it states would be done under the excellent listing, they said they could not do that. I asked them if they would then adjust the price, they said no. I showed them my order where it listed excellent and showed them the description on their website, they said take it or leave it. I asked to speak with someone else, they said the same thing, release the tv or take it as is. At this point I’m getting frustrated. I tried calling corporate but they were closed. I spoke the second person again and they finally agreed to take a little off the price. I pulled my truck up and they rolled out a tv bubble wrapped, apparently they forgot to mention they also didn’t have a box. I asked them if everything else was in there, it was wrapped quite well, they said yes. Shame on me for taking their word. I get home and there is nothing. No hardware, no power cord, absolutely nothing but a tv that I can’t do anything with. Horrible! With all the other options out there today, Best Buy just lost a customer and I will be sure to share this as much as I can with everyone I know personally and online, hopefully to lower the number of people they take advantage of. They false advertised then even after that stole my money and sent me on my way with a...