Caffè Nero — Restaurant in Woburn

My son went in to order an oat milk extra hot Matcha for me. They came back with a dairy one that was so hot I couldn’t touch it. He returned that and told them that he had ordered oat milk and extra hot but that this was dairy and too hot to even touch. Then they delivered me an oat milk Matcha at room temperature, not even warm. Third time I went in and spoke with a young lady with longer straight brown hair is all I remember, I didn’t get her name. They were slightly busy so I felt bad about going in but also agitated for having spent now $10. She said I didn’t have to pay at least but now I’m sitting in my car with an oat milk latte that’s so hot I have it parked in front of my AC vent in my car because I can’t even touch it with the sleeve on. Don’t complain folks! This is probably the second review I have ever left in my life here. But I’m getting tired of shitty service and I also like reading reviews so I should step up and start talking more. Also, these are first world problems for us people. I know I’m blessed to even have the ability...

Perhaps one of the most inconsistent cafe/restaurant experiences I've ever had. I live nearby and as such have visited this store at least once, often twice a week since open for breakfast foods and coffee. Shortly after open I had food and coffee with very consistent prep across many visits, but after a few months the experience rapidly declined. Food inconsistently heated (either still cold in places, or burned black), coffee prepared inconsistently or incorrectly, and in general the quality of drinks -- especially frozen drinks -- suggest some retraining might be needed. On a recent visit, I rejected a breakfast croissant that was burned black on the outside and received a replacement that was cold instead.

Additionally, on several occasions I have been told when ordering in person that they are "out" of certain ingredients for a frappe latte, but after placing an order online moments later they were able to prepare it just fine. Suspect it was just a case of not wanting to do...

Cafe Nero is always a chill place to grab some coffee. I go to the 2 in Burlington depending on the busyness peabody. Not once have I ever had any issues with service. Today 4/17/25 about 8:00-8-10am I went to the woburn location for some pre work coffee. The girl with the red hair. Didn't catch her name. But she was rude. Wasn't even busy. Asked what my order was twice. Still got it wrong. So I went with it anyway since I has to get to work. Handed me the coffee with an attitude. Went to pick it up the lid POPPED off immediately. Burned my hand. Kindly asked for a new lid. She disregarded me and then went back to get me a new lid. Upon trying to place the new lid I noticed the rim was a little crushed. I asked for a new cup was still greeted with attitude. I grabbed the new coffee cup and left. I don't leave reviews usually but to go to such a good place and get service like that is uncalled for and unnecessary. Maybe she'll have a...