Auntie Anne's-Wylie — Restaurant in Wylie

This location is the worst. Will do everything I can to avoid it. They never have the special piece of the order that makes it special. Once I ordered ahead of time to get my son a bucket of pretzel nuggets for his birthday. They had no bucket so we were just given 4 cups of nuggets. Took away from the wow factor. I ordered a super bowl snack stadium today at 9:30 before the store even opened. I go to pick up my order that I placed for 4:30, not only is it not ready, they had no snack stadium. I know distribution everywhere is an issue but they could have told me earlier in the day that they didn't have any so I could pick up a cute platter or something before coming. Now I'll be showing up at my super bowl party with Christmas pretzel cups. Will definitely do what I can to avoid this store. I don't have a problem that they didn't have the stadium but I have a problem that they didn't communicate with me in a timely manner. The manager claims below they have worked out the new store kinks but it doesn't...

This makes two times I’ve paid for inedible pretzels. It was so hard because it was so burnt. I had to trash it after one bite. A few days ago, this happened and the pretzels (yes, several) were so burnt, my 4 year old niece said, “someone needs to teach them how to cook!”

When money is tight and all one wants is a small something to brighten their day. Only to pay for and receive this! How can soneone EVEN THINK it’s okay TO SELL something that looks like this. I know they’re kids. You’ve employed many of my former students. But… COME ON!!!

It wasn’t a busy time. I ordered, pulled up, waited 20 minutes at the window. (I’m okay waiting because I’m fairly patient.) but…: Something needs to be done! There is no excuse for something to be sold that is THIS BURNT!! Please use my photos for training purposes. This is a pretzel that SHOULD NEVER EVER BE SOLD to a...

Came for national pretzel day and did the mobile pick up. As instructed went to the gold sign that states “Online Mobile Pick Up”. Waited there for alittle bit and finally asked if we still needed to wait in line but I was there to pick up. One of the girls there rudely asked for my name then picked up the “DOORDASH” sign that clearly stated only for DOORDASH and said you pick up here. I wasn’t there for DOORDASH, I was there to pick up MY ONLINE ORDER. I told her that states doordash and wasn’t there for that. Other customers were even surprised and said the same thing that the sign does not say mobile pick up. Wish I got her name, she was just very rude and understand it was very busy but her attitude...