Long John Silver's | A&W — Restaurant in Yukon

I had a bad experience before this encounter and the ONLY reason I came ystrdy was bcuz my boyfriend loves LJS! I literally sat in front and watch them prepared the orders. When it came to my order everything stopped. I watched the register clerk take two of my orders and placed them in a to-go bag away from the warmer. Five minutes later, I walked up to the counter and asked how much longer for my order (at this time I have waited 20 minutes). Lady who was sacking the food sed one of the fryers were dwn and they were waiting on chicken, but for my order 1 piece of chicken. She then asked did I want to substitute it w a fish (should’ve asked me this when the fryer went dwn!). I sed yes and she substituted it! A fresh basket of fries were dropped, but she went to bag the other meal (now two of the orders had been completed and place in the Togo bag and at this point have been sitting for bout 10 - 12 minutes…I.e. COLD AZZ FRIES!) she just pulled the 3rd and fourth order frm the warmer and placed it on top of the two orders. I asked her could I have fresh fries and this woman had the audacity to be upset that I asked her such a request. She snatched the bag and the register clerk went to talk to her “side-bar” while I was standing at the counter. She then precedes to take out the old fries and place the hot fries ON TOP of the cold fish and chicken. While she does this, one of my orders flipped off the work counter and she kicked it under the work counter(thank god at least one order would be fresh). She them slams order in bag and tossed me my order. I looked around to see if anyone witnessed her rudeness, and there was a couple who did. I walked to the dining table to ck my order and was STILL missing fish. I walked back to the counter and physically showed her it was incomplete and this LIL GIRL questioned my reason to add the piece THAT she was SUPPOSED to have substituted! (I’m going on 30 minutes strong from order to this encounter and I have to drive to the city to drop off this food for my BF, his son & his mom) She took the box with much attitude and I asked her was I bothering her, no answer, no eye contact. She just slid the box bk across the counter to me! I feel it has to do with my race because this is not the first time this has happened there at LJS and SAME FEMALE! Get your customer service skills back up. I would not shed a tear if it was closed dwn! Now the customers were awesome that’s where the 5-star atmosphere came in effect! You couldn’t PAY me to go back and I told my BF if he wanted LJS, he gotta go himself! AnD BELIEVE me, LJS does NOT want him to order, if this was him he would have been ur worse customer nightmare. I grew up w LJS, very sad and disappointed. I WOULD NOT RECOMMEND and IF ASKED, I will NOT have anything nice to say bout this location and the franchise itself! You need a mystery shopper to come in and Tate them, hell I’D DO...

Dining room closed so we did drive through. Immediately we were informed they were out of chicken. So we both ordered the 2 piece fish meal. One with coleslaw, the other, green beans. Upon receiving our food in a bag we sat in the parking lot to eat. We live over 100 miles away. We had no forks, napkins or tarter sauce, ketchup or malted vinegar. We had 7 cars in front of us. We looked inside the meal boxes & discover I have 13 stale HARD fries, the other person has 11. Both our hush puppies are not even warm. The fish was re-fried, soggy & greasy. The coleslaw was ok, green beans were slightly warm. Finally at the window they dude says "oh, I forgot to ask if wanted tarter sauce & stuff." Had to repeat 3 times "napkins, forks, malt vinegar, tarter sauce, ketchup." 3 TIMES! The name on our receipt is Jaime C. He appeared to be "shabby" & unkempt. Greasy hair, & possibly stoned. Goofy like "auhhh, ok, ha-ha, say that again" 3 TIMES! We parked at the entrance to eat out old stale greasy food. He did give us more stale room temperature hush puppies & fries. We observed a greasy haired, shabby dressed, shorts & tye-dye t-shirt, female open the dining room door & had a conversation with a guy with a Popeyes bag. Then a female came out with some super sheer extremely see through pants. We were thankful she wore panties. Again, shabby shirt & appeared unkempt, got in a car & sat there. 15 minutes later 2 shabby dressed, unkempt people came out & got in the same car & they left. The advertising on the side of the building is pealing, cracked & so color faded you can't even tell what it is. I found a CRICKET LEG on my fish! It's in my photos! I puked. We were EXTREMELY DISAPPOINTED in EVERYTHING about this Yukon store. We will definitely not return & caution our friends & families not to visit the Yukon location. I'm also contacting corporate & requesting a refund. This is Long Jonh Silvers/A & W on Garth Brooks...

So…… I will say, I kinda like long Johns silvers chicken planks. I like the little crunchy bits in the box and all. I have been eating at the Yukon location probably once every other month, for years. This past week I tried to stop in for my usual 2 chicken planks twice. The first time, the employees came over the intercom starting the visit with “just to let you know, we are out of ………….. chicken, green beans, hushpuppies,…..,..” and the list went on. Of course, I didn’t get my chicken that night and I drove away. Tonight, was a different experience. Well… tonight, again the visit started with them telling me “just to let you know we are out of……….(a long list of items)” I was thankful they did not say they were out of chicken . When they handed me my food, I thought it felt a little lightweight so I asked the employees is there two pieces of chicken in here to which they replied yeah yes for sure . I pulled up a little and got my food out to eat, and to my surprise there were 2 pieces of chicken in the box, but there is no way in hell anyone would call them 2 planks, and as for the crunchy bits that normally came with the chicken, they were non existent. 2 chicken planks…. More like 2 chicken nuggets. The chicken planks were the size of my ketchup packet. I was Flabbergasted . I didn’t even know what to say . Maybe they changed their chicken, hell, idk! I do know one thing, the people you have working there are obviously not the brightest! Maybe they have never eaten the chicken planks, maybe they actually thought what they served were chicken planks. Obviously…., someone dropped the ball! I am attaching a picture...