Aveo The Newstead Residences - Newstead Retirement Village — Attraction in Brisbane City

AVOID Aveo Aged Care Newstead. Or any other Aveo Aged care set up if this is the standard they 'aspire' to. Don't be fooled by the glossy surroundings - nothing matters to 'management' but the bottom line. They pay a pittance to their staff, don't pay on time, have never got enough staff for adequate care, staff are unhappy and poorly trained, and the food is disgusting. All the advertising is false - meals are not 'chef prepared,' but cooked off site and brought in, served barely warm. They run out of standards like juice or prunes, even milk! Pool and movie theatre are only available for the upper apartment levels but you'll be led to believe that those in Aged Care can use them too. Far too many agency staff come and go as they can't keep regular staff because of the pitiful pay and conditions. This is not a place to confidently leave anyone you care for. Aveo has had a bad reputation for years and this place shows they continue to...

Not all that shimmers is gold. Yes the facility is beautiful and feels modern and new but none of that will matter if the care is poor and management absent. My mother was in the Aged Care facility on level 4 and we removed her after less than a week as it was unsafe. There was no continuity of care as it was primarily staffed by agency staff or junior nurses. There were multiple medication errors in that short time. My mother was left for hours on end in pain without anyone responding to her call button. Staff morale was low and staff spoke to us in confidence about their concerns with their workplace, which is always an alarm bell. We tried to speak with management every single day but they were absent until we escalated things at the very end. Very unhappy with our experience and thankful we were able to find another facility quickly. Vulnerable people need better care, especially when they are pouring their life saving into...

Aveo Newstead has quality apartments, fantastic facilities, helpful and friendly staff, and so many really lovely residents! Everything is super convenient due to its location at Gasworks - the supermarket is downstairs, the airport about 20 minutes drive, and the Port is also close to hand - a great concierge service is available.

Photo of Brisbane CBD taken from the communal area on the 19th floor - the jewel in the building's crown - the views are just amazing!

Photo of Aveo taken from across the road at Haven.

Photo from a 2018 travel presentation, held in the luxurious 24-recliner seat cinema.

My review is based on hundreds of visits to the independent living communal areas (plus various private...