Pier One New Year's Eve Party

By failing to respond, you have only reinforced the very concerns raised in my complaint.

Dear Sir or Madam,

I am writing to formally express my disappointment, dissatisfaction, and, quite frankly, disgust with the Pier One New Year's Eve Party. Even now, when I think back to the event, I am horrified by the memory.

My husband and I attended this event after being assured—before purchasing our tickets—that vegan food options would be available (I can provide both email correspondence and records of phone calls). Unfortunately, the only vegan items we found were a bite-size cake and one pizza option. Furthermore, none of the food was labeled, requiring us to ask at every food station, which was both inconvenient and frustrating, as the long lines forced us to practically shout our questions just to be heard.This lack of organization and transparency is simply unacceptable.

In addition to the inadequate food offerings, the overall experience fell far below the standard of elegance and excellence suggested by your promotional videos and advertisements. The event was disorganized and overcrowded, with guests crammed together while trying to access food. The layout forced people into close proximity with open, foul-smelling garbage bins, and food frequently fell from others’ plates due to the lack of space. Guests brushed against food while navigating the venue—a deeply unhygienic and unpleasant experience.

The drink situation was equally chaotic. There were no clear signs, menus, or guidance on where drinks or cocktails could be found. After considerable effort to locate a bar, we discovered that only two cocktail options were being served. To make matters worse, the staff was unprofessional and inexperienced. At one point, we observed staff taking used, empty bottles from the counter and placing them directly into the ice intended for drinks. The same ice was then scooped into my drink—an appalling breach of hygiene standards. When I refused to drink the cocktail and raised my concern, the bartender appeared indifferent, proceeding to serve another guest a similarly unacceptable drink. Instead of the sophisticated, intimate atmosphere we were led to expect, the event resembled a crowded, chaotic bazaar, with excessively intoxicated guests and no semblance of glamour. The music was repetitive, with songs being played multiple times, adding to the sense of mediocrity.

Considering the high price of tickets, this event was a significant letdown. We consumed minimal food (a slice of pizza and water each) and yet paid a premium for an experience that failed to deliver on even the most basic expectations.

I urge you to reflect on the considerable gap between the event's marketing and the reality of what was provided. This was, without question, the worst event I have ever attended. I am requesting a formal response to this complaint, as well as a clear explanation of how you plan to address these issues to ensure that no other guests endure a similar experience in the future. Alternatively, I would suggest adjusting your marketing to target an audience with expectations more aligned to the reality of the event, as it is clearly not suitable for those seeking a standard of quality, hygiene or sophistication.