Canadian Rockies Rafting — Attraction in Alberta

The Driver who pick us in Banff scold me at front of the other Passengers Because he said I am late, emphasizing showing that he is so Angry becuae I am late , felt so embarassed that time, I came exactly 1:31 pm let say i am 1 minute late according to My Phone Clock, the stiry is, He pick us up early in Caribou Lodge at approximately 12:15 to 12;30pm and we aarrive in Canmore like 12:40 to 45 , and Give us instruction to register to your office at Canmore and told us to come back at 1:30 pm, I am sure Im not mistaken from wha i Heard, because I ask and double check it with my co-guest that time ( family from London) , now after scolding me and Ifelt Embarace , we just stop another 20 minutes because he is waiting for the 2 of The Girls who bouth beers, WAIT A MINUTE he embarassed me and she let this Girls to buys beers with a happy face and and big smile in his Face but me 1 minute ,,, 1 minute ,,hhmmmm how do you called that Guy--- Ferbert? #2, arrangements of boats, I am raising my hand that I am alone? no one giving attention, all of the guide are busy with the group of Ladies, again strtike 2(felt so embarassed again Im like a lost child looking for a dad or mom, felt so Outcast that time, thank god the family from london told to one of the guide that I was with them , turns out i got a team , the driver going back to the Banff is the best, driver ever i experienced in this line of service, Yes not my first time it is my 4th time, 1st time with yur company, the Guide is very good two thumbs up Salute, Picture are so expensive and the resolution is not that high in short not worthed you guys need to upgrade your Camera, good resolution for the regulkar shot but not good if you zoom it a little bit, How can I promote you guys with that kind of Picture when I post it to my Facebook? maybe this what I get because according to my secretary is just a promo and I only paid 50% ,in that case i give you that, because it is 50% off ill give you guys 2 stars be cause i felt so Discriminated and embarassed, you can ask the opinion of the other people who saw that situation , anyway on the positive side still thank you for the experince, and i know how to enjoy so i still enjoy the trip,Very Good Job by the Guide in my team, very good 5 star...

Absolutely terrible service. I wish there was a negative star. I wanted to book for 10 people for a stagette. I started booking back in February since they were on winter hours no one was in the office so I booked online. A few weeks before the weekend of the stagette I had my final number and wanted to decrease my original reservation to 7 people. After phoning, emailing and contacting on every social media site I was finally able to get a hold of person over the phone to decrease my reservation after the phone call I get the email confirmation back saying my whole trip was canceled. I immediately phoned back to get this corrected and I got a apology that was a mistake. After receiving the confirmation to decrease my booking from 10 to 7 people it was 2 weeks before the event. I noticed my credit card bill was very high. After looking through my transaction I noticed I never received the initial credit for the decrease in the reservation and they then CHARGED ME FOR and addition 7 people. After phoning multiple times again and going onto their website to find a promotion for “ early season booking for 40 % “ which I did not receive. Myself, and my sister both tried to get ahold of them from various phones and social media site which multiple emails. Once we finally got ahold of someone after about 30 phone calls, and 15 emails. The stated that they were aware they owned me a credit, but it just so happen that their debit machine was down and they wouldn’t honour the 40 % early season booking discount cause it was not mentioned in the initial payment !!! They weren’t answering their phones !!! After all this we just decided to cancel all together. It took 2 separate transactions and a etransfer all that which did not equal any of the payments I made. And it just so happened they got their debit machine working once I put up a stink about getting my...

My partner planned a trip to the Rockies for my 40th birthday with my 15 and 17 year old daughters, and the one activity they were most excited about was white water rafting. Canadian Rockies Rafting absolutely delivered! We chose the Horseshoe Canyon route, even though my partner was the only one with any rafting experience… Because hey, if you’re going to do it, you might as well go all in with level 4 rapids!

From start to finish, the experience was seamless and exceeded all expectations. The staff were organized, professional, and made sure we felt safe and confident every step of the way. Getting suited up was smooth, and the bus ride to the launch point was full of laughs and anticipation. We had Geoff and Zac as our guides and what a team! Geoff was absolutely hilarious but also incredibly clear and reassuring with his instructions. I was nervous about the cliff jump, but he literally held my hand and cheered me on, and had me laughing as soon as I hit solid ground again. He even slipped in a fascinating mini history lesson during a calm stretch of the river, sharing stories about Horseshoe Canyon’s Indigenous legends and the movies filmed there which captivated my 15 year old as she is very interested in history!

Zac guided the second half of our trip and brought his own energy to the experience; funny, laid back, and full of charm (my 17 year old may or may not have suddenly taken a keen interest in Australia and rafting techniques when he was talking). By the end, both my daughters declared it the highlight of our entire trip and said it was a “core memory” moment.

Whether you’re a seasoned adrenaline junkie or a total chicken like me, I couldn’t recommend Canadian Rockies Rafting more. The crew made us feel safe, welcomed, and gave us an unforgettable adventure we’ll be talking...