Le Centre d'Activités Mont-Tremblant — Attraction in Mont-Tremblant

Update: Genuine response shared by the business. Thank you!

However, I have not heard from the Ops Manager as promised yet. The operator (third party) got in touch quicker than the Activity Centre and offered a free zipline tour. I won't be using it as it's a 3-hour drive to get to the site from where I live.

The descriptions outlined for the Via Ferrata activity on your site need to match the description from the service provider.

Also, your website needs an overhaul. I spent over an hour trying to discover the differences between the Ferrata excursions. Extremely poor UX and UI.

The biggest flaw is the service provider classifies this activity as intermediate to advanced while your website says no experience is needed.

My booking reservation on your site says Activity: Ziplines & Via Ferrata - Ste Agathe Via-Ferrata Mont-Catherine (3h)

The operator said there were no zip lines on this trip.

I couldn't find a description match on the operator's site. It's like buying a ticket to Paris and figuring out at the airport that you are going to Toronto.

Caution for folks who plan on booking:

If you have never rock climbed before, I wouldn't recommend. We decided we couldn't go through the excursion as it was very demanding and one of us wasn't feeling well.

Book with the operator directly to avoid this confusion.We were booked with Tyroparc. Their customer service wasn't excellent either.

We had one guide for a group of 8 people rock climbing. I am not sure if this is an industry-standard. I was left behind two times in the 20 minutes I was there. I once got stuck as I did not carry a piece of the equipment the way I was supposed to. I wouldn't recommend this to someone who has never rock climbed. I was hanging on the edge of my toe over a rock until the guide came and helped me out—a scary experience.

Our guide was good but could have been better at motivating first-timers to conquer their fears. I am guessing it's difficult for one guide to manage 8 people.

I am not sure if you offer honest answers to customer problems. I hope your customer service is not as bad as your website UX.

I will update this review if I hear from someone responsible and empathetic with an explanation that meets generic good customer service standards.

TLDR: Read service provider website and ask for a refund if it doesn't match what you see on this...

I took several excursions over the past week, but overall, it was a lukewarm experience. Unfortunately, I had the bad luck of visiting Mont Tremblant during the busiest weekend of the year. And they used this as the reason/excuse on every opportunity they had.

Because of this, I had to wait approximately two hours for transportation to and from each activity. With only four taxis available for the entire resort, planning ahead was nearly impossible.

On the 14th, my family and I booked a horse sleigh ride. To ensure we arrived on time for our 5 PM activity, we called for a taxi at 2 PM. Even with this precaution, we still arrived 20 minutes late. When I contacted the activity center to inform them of the delay, they offered to reschedule us for 7 PM. However, the only available shelter—a single locked cabin—was inaccessible, leaving us exposed to -19°C weather. When I expressed concern, the staff member simply said, "It's an outdoor activity, deal with it or leave." This response was unacceptable. I was with my elderly parents and my wife in extreme cold with no place to take shelter, and it felt like the staff in charge of the emergency phone just didn't care.

Thankfully, the tour guide noticed our situation and let us ride the sleigh for the last 20 minutes of the activity. He also tried to help us get a taxi, but was unsuccessful. In the end, we only made it back to the city because other guests kindly offered us a ride.

On the 15th, we took the ATV excursion, which went well. The vehicles were in good condition, and we had fun driving up and down the mountain. However, the experience felt a bit rushed, and it would have been nice to have time to stop and take in the scenery during the ride.

Given that this is your busiest weekend/season, I strongly suggest offering transportation options for tours or at least informing clients about the severe transportation shortages. Relying solely on the town’s free shuttle/bus and the measly taxi service is not enough. This might also be something for the Mont Tremblant website to address.

On another note maybe you could also send the address of the activities in advance instead of 24 hours before the activity. This could also help your costumers plan their days. (We had to miss the treetop walk because I scheduled it on the same day as the ATV and we couldn't make it because of the...

I recently had an experience with Le Centre d'Activités Mont-Tremblant that left me feeling disappointed and concerned about their customer service practices. I feel it's important to share my feedback to shed light on the areas where improvement is needed.

Due to unforeseen circumstances, I had to cancel my reservation with Le Centre d'Activités Mont-Tremblant. Our trip had to be called off due to unhealthy smog in the area, and, unfortunately, one member of our group has an autoimmune disease that makes it unsafe for them to be in such an environment. In light of these circumstances, I reached out to the center a week in advance, hoping to cancel our reservation and receive a refund.

Regrettably, my interaction with the staff at Le Centre d'Activités Mont-Tremblant did not meet my expectations. Instead of demonstrating empathy and understanding, the staff's response to my request for a refund was less than satisfactory. They informed me that they would only consider providing a refund if we provided personal health information about the individual with the autoimmune disease. This requirement felt intrusive and violated our personal boundaries.

As a customer, it is disheartening to be put in a position where sensitive medical information must be shared in order to seek a refund. I believe that respecting customers' privacy should be a top priority for any business. The approach taken by Le Centre d'Activités Mont-Tremblant in handling this situation was disappointing and left me feeling uncomfortable.

I had expected a more compassionate and understanding response from Le Centre d'Activités Mont-Tremblant, considering the circumstances surrounding our cancellation. It is essential for businesses to show empathy and flexibility when faced with unforeseen circumstances that impact their customers' ability to participate.

In conclusion, while I had high hopes for my experience with Le Centre d'Activités Mont-Tremblant, I was disappointed by their handling of our reservation cancellation. The request for personal health information in exchange for a refund felt intrusive and compromised our sense of privacy. I hope that Le Centre d'Activités Mont-Tremblant takes this feedback constructively and works towards improving their customer service practices...