A Mano — Restaurant in Mont-Tremblant

We had great expectations and hopes for this new addition to the village, with positive feedback from neighbours and friends, since the opening in the fall. Unfortunately we left very disappointed. I am not usually phased by delays, etc, but tonight, I left upset and could not eat my food, taking the paid meal to go, as soon as finally served, 2 hrs after being seated. Unfortunately when we vocalized our concerns over 1hr after ordering, the approach and result failed. We received our mains 1hr45min after order, no bump in kitchen priority, no refills on our requested drinks. Bad customer service management. If you wish to know more … read on.

We tried to make a reservation for Saturday, but I was told no need that 5:45/6pm arrival should have lots of space. She was right, only about 7 tables seated at our arrival of 5:50pm. We ordered food right away with our drinks, since we had 2 kids with us (7,10), and requested their food with our apps. Unfortunately we still had no food at 7:10pm. The restaurant got busy quickly after 6:30pm. We asked our server what was up, as we saw tables that arrived/ordered after us with food, and were told we were bumped for other tables, and they apologized for this, and that our apps would be 10 minutes. We were offered coffee/tea and dessert if we stayed. We just wanted to eat the food ordered. Thankfully our kids’ food arrived at 7:25pm, shortly followed by our apps. Main courses arrived at 7:45pm; no expediting, no advancement, rather our orders appeared to enter the existing cue (didn’t help that we were seated near kitchen in full view). Our water was never refilled as requested and our 3rd drink order was never delivered d (happily not on final bill).

I am not sure what went wrong for us, as the food that did arrive was delicious, and many were in/out before we were fed; but the service and client care management needs lots of work!

I am sorry to say I won’t be back, as this experience was deeply disruptive and I will not be recommending the restaurant to family and friend visiting the area. Perhaps an earlier arrival would have...

This place is a tourist trap .

We were a group of 7 for dinner the kids wanted pasta and pizza so we came here. As a fan of pizza and pasta myself having eaten in many excellent Italian restos I can say objectively that A Mano is probably one of the worst and here's why

1. the portion of pasta was flat out insulting considering the high cost. Now I understand that haute cuisine doesn't focus on quantity, rather quality is the aim. Well, the quality was that comparable to chef boyardee and I'm not even kidding. We ordered plain old spaghetti Bolognese with meatballs. The tomato sauce tasted like it came out of a can and the meatballs were very salty and I like salt. Not to mention they were very firm not like the spaghetti noodles which were the furthest thing from al dente.They tasted gummy... First time experiencing that. Nuf said about the pasta.

2. The lamb was poorly cooked the person who ate it ended up with a nice big raw piece of garlic in her mouth which tells me one thing. There was no marination of the lamb prior to cooking it. The garlic was thrown in ( raw) as an attempt to flavor the meat. Attempt failed.

3)The pizzas were okay. Not great, not particularly good either. The teens enjoyed the pepperoni and cheese pizzas they had. Fair enough

4)The adults had the americana I believe. They barely had enough sauce on them and the toppings were scarce. The crust was good but again over 30$ a pizza, you need to do better. A lot better. 5) the Ceasar salad was kinda mushy. Lettuce was on the soft side and had way too much dressing on it. Instead the focus was a piece of grilled lemon on the side , an attempt at art... But this resto staple which can be so easily executed failed miserably

Our waiter was ok, nothing less nothing more. I don't recall him returning to the table after a few bites to ask us how we were enjoying our food . In the end we left the place feeling like a bunch of suckers who just got duped. I don't mind paying for food but this was painful

I honestly don't get why there are many good reviews. Next time we go to tremblant we will...

We went in lunch and it was great service by Asian guy. We liked food so we went for Dinner as well. First young girl who took us to sit at table were very mean and very unprofessional behavior. We were sited at dirty table. They didn’t clean for 15 min then we called someone to clean but the girl who took us outside patio were cleaning other table.then lady came to serve water we told her for menu but she didn’t give it. We ask other Asian guy to bring it. Then he bring the Manu. After that But waitress were didn’t bother to attend us. She came to take order after half hour after menu was given to us after 40 min. They serve 2 customer who came after us. Then after 2 hours of waiting main course arrived first and then appetizer. Pizza was not cooked properly. Brusetta was burned. Waitress who served us was very discriminated . She was asking if anything needed after meal serve. But she didn’t bother to ask us once. Then we were done with our food and we had scheduled show to attend but she didn’t bother to bring check. We walked up to her and asked for check. We were very disappointed with customer service. We travel world but never got this discriminated customer service. Waitress were giving good service to all French people . Anyway at last after waited long ate burnt and not well cooked pizza we were very angry. My husband dicided to giver her small amount of tip which she totally not deserve it. She sarcastically laughed and said this much tip? Oh really ? Wow? And I said the way u give us customer service this what u get. This is the worst customer service in our life. I will never go back and tell all my friends and family not to...