This hotel puts hospitality on another level. I stayed here for a week for work. On my fifth night, I slipped and fell on the sidewalk just outside the hotel. I scraped my knees and had a swollen vein on my wrist. In that moment, I could have fainted. I managed to walk up to the hotel and was greeted by Rodrigo who has been someone I have had the pleasure to converse with over the previous days. He got me a wheelchair, water and got me up to my room safely. I think I lost consciousness in the lift at some point on the way up but Rodrigo’s quick thinking helped safe the day. He got me an ice pack which immediately reduced the swelling on my wrists. He also gave me plasters for my knee which helped stop the bleeding at that point. The next morning I went in to work trying not to kill myself from all the pain. Upon my return, I found a note under my door from the concierge asking if I was okay and to call them to check in that I was feeling better. Many things about this hotel is just plain basic. Breakfast itself is mediocre. But getting a very human touch like this is worth returning for. Thank you, Rodrigo! If you ever had the pleasure of staying at this hotel, make sure you stop by the concierge!