My wife and I recently stayed at the Renaissance Hotel, Santiago 3 times for a total of 8 nights during January and February 2025. As part of an extended trip through South America and antarctica, we visited the hotel while in Santiago, CL or while transiting through on our way to our next destination.|The hotel staff are for the most part, friendly, accommodating and helpful. Staff speak a variety of languages in addition to Spanish and were always eager to practice.|The hotel has a lovely and relaxing pool area with loungers, small cabanas and extensive patio and garden areas for relocation. There is a dreary Sky Bar on the top floor which disappoints in food and beverage quality and was nearly vacant on a Friday evening. The décor is dated and dingy with an overall worn down feeling. The space my better be used if converted to the Bonvoy members lounge or a high end suite. The current Bonvoy Members lounge is small and utilitarian. The staff in the lounge are however exemplary. Pleasant conversationalist, and on top of remembering requests, restocking food and beverage items and generally making time spent there pleasant. The room itself is smaller, decorated in a utilitarian manner and feels dated. While we were there we had the misfortune of encountering more than a couple “loud talkers” who couldn’t or wouldn’t use their indoor voices. Most of the lounge guest seem to be from North America (excluding Mexico) and so the conversations where primarily in English. Additionally, the hotel seemed to attract a fair number of individuals who were either at the beginning or end of a cruise.|The concierge staff called the Navigators are great. Arranging private tours and restaurant recommendations as well s private airport transfer. |Housekeeping was good but seemed to have a lot of rooms to clean on a daily basis. This resulted in them not getting to the room until later in the day on occasion. Their work was thorough and they were conscientious about restocking toiletries and towels. One thing I disliked is that this hotel uses the practice of using a flat sheet as a bottom sheet on beds. This is uncomfortable for guests, requires extra work for housekeeping staff to tuck, smooth and rearrange and it is a cost saving measure for the hotel that is dis service to the consumer. These days this practice can distinguish between high end hotels and mid to low quality ones. I have yet to experience the non fitted bottom sheet in true luxury properties. The adage you get what you pay for is true!|The hotel is a solid choice in a good area. Flanked by a large residential area, shopping mall and pedestrian corridors it affords guests a variety of views and activities in the neighborhood.