To respond to the owner- your suggestion at overserving is revisionist at best and disingenuous at worst. It also contradicts your response when tackled on the matter the following day. In fact, I understand you acknowledged that perhaps mistakes were made by your staff.

There is a pattern evident from your negative reviews and you would do well to listen to your patrons. In this instance you have lost long standing customers.

Original Review: Have frequented the Long Hall for nearly 20 years however, will never do so again after the treatment my friends and I received at the hands of certain of the bar staff, specifically the bearded barman. We were arbitrarily refused service and asked to leave much to our amazement, to the amazement of the lovely staff member who had served us during the course of the evening, and of those patrons sitting around us. Very disappointing but quite happy to spend our money in an establishment that treats their customers in a fair and respectful manner.