Hyatt Regency in Tokyo use to call Century Hyatt. I stay at many Hyatt hotels before the Pandemic, I was Diamond member two years in a row before Covid-19 three to four years ago. They have since change the name to Globalist which equal to Diamond, they also made all my points expire because I was not staying in any hotel due to Covid-19.

Century Hyatt was my number one go to Hotel in Tokyo follow by Hong Kong Hyatt Regency. Why Hyatt Regency (Century) was my number one? 1. Their service was unmatched anywhere, still is. 2. they have a shuttle bus service to the Shinjuku Train station, now it cost Yen$1,000 one way trip. 3. They had their own bakery where they serve out of the world pastries during Breakfast, and cookies anytime in the Club Lounge. 4. They have their own Chief which was first class. I remember how much I want to come back to the hotel during their Happy Hours which was 5 pm to 8 pm and lounge close at 10 pm. The food they serve was amazing, better than any restaurants nearby. 5. They have more seasoned staff that are proactive in helping you.

So, what is wrong with the current Hyatt Regency? 1. Even though their services are good, but only few seasoned staff. Someone told me that they lay off a lot of people during Covid-19 which is understandable. The new hired are not trained properly. They mostly stand around and they do not really speak English. I must use Google Translate to communicate with them. For return guests, they no longer use or have a system which tell them what customer like or dislike. I must request the same thing everyday during the six night that was there. I can tell if the seasoned staff clean my room because they did exactly what I ask them. 2. They no longer have shuttle service. 3. They do not have in house bakery and Chief. Everything they serve can be done with people who have basic knowledge of cooking, worse, all their pastries are store bought. An example is the croissant that they serve in the morning, it tastes like bread. Basically, everything they serve is store bought and they just put it on a dish and make it look pretty. 4. When I come back from a tour, which is late. Club close at 8 pm and stop serving at 7:30 pm. Since we missed the 7:30 pm cut off, we went to 7-Eleven downstairs and purchased some sandwiches and other foods and ate them at the Club lounge. A staff stop by at 7:55 pm and told us that we must leave by 8:00 pm. Problem was that we were not even close to finish eating at that time. This would never happen before. 5. Back in the day when I was on my way to Diamond member, if hotel is not busy and with empty rooms, they would upgrade me free to a better suit, because they would know which suit that I stay in the last time when I was there. Now I am no different from tour companies and flight crews. It is like they do not care about return customers who pay more to stay at their hotel than the tour companies and flight crews. If you plan to stay, don't upgrade to Club Lounge access, it is not worth the cost. Downstairs 7-Eleven have better food than the Club Lounge. Conclusion, So in the near future I will stay at a hotel that offer shuttle service and have in house bakery and chief.