TRAVELER’S FACTORY STATION — Attraction in Tokyo

Walked past this place by chance and stopped by to check the stamps as they were right in front of store.

I was scanning through but didn’t see any notices mentioning that stamps were for customers only. Some places offer stamp for free so I assumed so. My bad maybe so when I used machine to stamp, the aged lady approached and said in English that “stamps for customers only.”

Ok got that so I asked for a stamp book, which was on display, and she said it was out of stock instantly. I was like oh I wanted to buy it. Not because I wanted the stamps but I wanted the book. Later she found it available so I made a purchase.

And guess what?! There was a Caucasian couple who spent at least 10 minutes using all the stamps without any purchases. The same lady and another young male staff were there, right there, so it was impossible not to notice. Neither of staff told the couple off. Really? Why so?

My hubby then pointed this out to the old lady as I had already made a purchase and now waited to get the stamps after this couple. Suddenly the lady who told us off in English turned not to understand English. Seriously, she stood there the whole time and shop is very small so she could easily notice and tell them like what she did to us. Double standard? In the end, male staff told the couple that stamps for customers only. Well, after more than 10 minutes & they got all the stamps on two own books.

Now, I start to read the reviews and I get it why this shop is rated 1 star and many people are furious about the staff.

To make life easier for everyone, why don’t you put big sign “CUSTOMER USE ONLY” on the stamping station. This will definitely save the hassle. I understand how hard it is for the staff to repeat the same boring phrases to those who come for free stamps. But don’t forget that they might become customers but change their mind if being...

The selection of notebooks and stationery is nice, with a variety of quality items to choose from that any stationery lover would appreciate. However, a certain staff member’s behaviour and language are concerning.

You need to train your employees and not treat customers in a degradatory way. I don’t speak Japanese, so I took a photo of the item and showed it to the staff at the cashier, as the price label stated it is now on sale at the cashier. The female cashier on 6 September 2025 around 10:30 insisted that I say the name of the item instead of looking at the photo. I said “weekend books as stated on the price tag,” but she continued to ask whether I wanted a notebook or a sticker. In the end, she even asked me to delete the photo I took. If there are specific instructions like “don’t take photos” or “just say the product name,” these should be made clear in advance; otherwise, the entire experience feels extremely unfriendly. To the cashier who served me: you should seriously reflect on whether your own behaviour is appropriate.

It’s ironic for a company named after travellers when this is the treatment you receive for a traveller coming thousands of miles away. If this is how you welcome foreigners or people who look like me, maybe you should just close your business to us altogether.

For reference, the notebook I am referring to is also shown on their official website (the...

Traveler’s Factory Station at the underground Tokyo Station is a hidden gem that our family absolutely loves! It’s a charming little shop that offers unique travel-inspired goods, and the best part is their free stamping corner, which our children couldn’t get enough of. They were so excited to collect different stamps, each one representing a special part of our trip.

We bought a Traveler’s Factory notebook and filled it with the commemorative stamps as a fun and memorable keepsake of our journey. The stamps feature beautiful designs, adding a personal touch to the notebook and making it a perfect souvenir to take home.

The shop itself has a cozy and nostalgic vibe, filled with stationery, journals, and travel accessories that are perfect for anyone who loves to document their adventures. It’s a great stop for both kids and adults, offering a little piece of creativity in the middle of bustling Tokyo Station.

If you’re passing through, I highly recommend visiting Traveler’s Factory Station. It’s a great way to create lasting memories and take a little piece of your trip...