BMF Suria Sabah, Sabah — Attraction in Borneo

I did a facial trial with them, and from then on I should have noticed the red flags before signing up for a further 3 sessions. On the trial, the registration took ages, and the lady lead me to weigh myself to my confusion and horror (I was there for a facial). Granted I am heavy but at least double confirm before making an assumption. The trial facial itself was okay but again a looootttttt of waiting time before and after the facial. I don’t know what possessed me to treat myself so I signed up for a further 3 sessions. My first scheduled session I had to cancel quite last minute because of the election. And after that, no follow up whatsoever, and when I WA them， I either get no response or half hearted replies. Finally I went to the physical store to confront them, they made me wait further, pretend to fill in forms etc just so I don’t cause a scene. When it was finally my turn, I asked them why they don’t respond on WA. They gave me so many excuses, I was on leave… this and that. But it only takes 5 seconds to say hey I am on leave, can I get back to you on xxx date. It’s not that hard! I already know they’re not going to take responsibility to make it up to me, so I told them I haven’t used any of the 3 sessions and to give me a refund. The lady at the counter gaslit me, saying that I am the one who should get back to her with the date. When in fact there was no calls after the cancellation at all. And she was very firm with no refunds eventhough I didn’t use the services yet. What made me angrier was that she said how they were being gracious not charging my first session that had to be canceled because of UNFORESEEN CIRCUMSTANCES. So I said okay charge for the cancelled session, refund my remaining session’s money. She was persistent saying they don’t do refunds, and insisted that I schedule for all my appointments. Is this how you conduct a business? Make appointment or burn my money?! Eventhough I’ve repeated said I want a refund, eventhough I repeatedly said I’m already not happy with the service so far what makes you think I want to go ahead with your service? Your whole business is a scam and you should be ashamed of how your staff conduct themselves! Don’t even try to gaslight me I have the call receipts and the WA screenshots to...

I saw a promotion on Instagram, so I went for a 199 backcare treatment. After the session, I felt good at the moment and considered purchasing a package. Eventually, I paid a deposit for a four-session back care package and paid 510. However, after calculating the cost in detail later, I realized the price per session was too high—around 400 -500per session—which felt excessively expensive. I then contacted to request a refund for the deposit, but the issue still hasn’t been resolved. This has been a terrible experience. The back care staff were great, but their handling of the situation...

Omg.. The whole shop only one consultant? When the consultant called in sick & they need to cancel my trial appointment.. Really sucks.. Just do the facial & let the result speaks itself.. U mean the beauticians is so useless until cannot do a proper facial without the consultant advice? Best part: the customer service stopped responding WA text once they told u appointment is cancel.. Well trained staff indeed 🤮 Note: pls don't reply me with its company procuder blah blah blah.. Stop it! Stiff like kayu, don't know how to flex...