Upperstar — Restaurant in Borneo

Complaint Regarding Staff Service and Baby Chair Issue

I would like to express my disappointment with the service I received during my recent visit to this restaurant. I came with three young children and requested two baby chairs from one of the staff members (1). At the time, the staff (1) was attending to another customer, so I waited patiently.

After a few minutes, I took the initiative to get one available baby chair from a corner of the restaurant. However, I was still waiting for the second baby chair that I had requested earlier. Approximately 5–10 minutes later, another staff (2) came out with a baby chair, but the first staff (1) stopped her from giving it to me. The chair was then taken back inside without any explanation.

I then approached the staff (2) again to ask about the baby chair I had requested. Only after several more minutes did I finally receive the second chair. Throughout the incident, both staff members were seen "berbisik-bisik & lirik-melirik" to each other.

I would like to ask is there a limit on how many baby chairs a table is allowed to request? Or are customers required to provide a reason before being allowed more than one baby chair?

I am extremely disappointed with the unprofessional and discourteous attitude shown. As a customer dining with young children, I expected a bit more consideration and friendly service. I hope this matter will be taken seriously and that appropriate action will be taken to prevent similar experiences for other customers in the future.

End of the story, I lodged a complaint with the staff at the payment counter regarding this matter, and they apologized for what had happened. The second staff (2) who brought the baby chair back inside also apologized. However, the first staff (1) did not offer any apology at all.

Note : The first staff (1) was a lady wearing a yellow-collared T-shirt, working at the counter for keying in...

I visited this restaurant in Suria Sabah while looking for Western food, as it seemed quite popular. The interior decor was pleasant, creating a nice dining atmosphere. I decided to try a variety of dishes, including the Grilled Chicken Chop (RM19.95), Penne with Chicken (RM15.95), Carrot Juice (RM9.95), Baked Mushroom Soup (RM8.95), and a small coleslaw (RM3.95). The Carrot Juice arrived first, and it was excellent—rich, creamy, and full of natural carrot flavor. It was a great start to the meal. However, the coleslaw that followed was extremely disappointing. The texture was watery, and it felt like the vegetables had been completely blended into a puree. It looked and tasted unappetizing, resembling baby food rather than a proper coleslaw. I truly would not recommend ordering it. The Penne with Chicken was next, and it was a relief to find that this dish was well-prepared and flavorful. If you’re dining here, this is a dish I’d recommend. The Grilled Chicken Chop followed, and it was nicely cooked with a good carbonara sauce. It was served with mashed potatoes, fries, and a small portion of coleslaw. While the mashed potatoes were decent, the coleslaw was once again underwhelming. Lastly, the Baked Mushroom Soup arrived. While the bread on top was enjoyable, the soup itself tasted almost identical to store-bought instant mushroom soup powder. It lacked originality, which was a letdown. The service was fairly average—neither exceptionally good nor bad. Overall, the experience was mixed. While some dishes stood out, others left much to be desired, especially the coleslaw and mushroom soup. There’s definitely room for...

Hi all team Upperstar suria sabah, first of all thanks for the great service that your all provided for me, my family's and my friends. Thanks with your all cooperation our little birthday party for my little sister are successful. Thanks for all of it, we all having dinner with smile in the face and full of joy in heart. I giving a big respect to the teams to be so good dealing with demanding customers, really sorry for that by the way. Really appreciate that we can make it happen. For the teams we want personally say our gratitude for everything. Please management let everyone in the teams thknow in person that their effort and struggle are not wasted each everyone of them that make me, my family's, my friends and other customers dine with smile and joy even in our own struggle. If there staff remember a girl with one eye patch next to the birthday girl, that also my little sister that will be going to eye surgery next year January. Really appreciate if teams could help say a prayer for it. Thanks chefs the good was delicious, thanks manager and staff for the great service, helpful, supportive and generosity. Keep doing the best teams. Bringing smile and joy to all. Other customers who read this, don't waste your time just go here bring your familys and friends it will be so great. Lastly, hi all top management thanks for you great effort you all just gather a great teams and they all should be given a extra token for gratitude for their great service. Wish your all a great success. Upperstar always belong in the top. (My first...