Gaya Centre Hotel — Hotel in Borneo

Starting off, I stayed here with my family of 4 in a double queen bed room. The room was spacious but so outdated, like in what world do we live in right now? The 2000s? If you want to time travel back 2 decades then I'd recommend staying here! The room had this stench to it and I presume it was from the bed sheets. Not to mention, they don't even bother to provide some of the usual amenities. Like c'mon now, no kettle? And the iron board was basically broken we had to ask for a new board! We had no problems with our bathroom but you can see people complaining about their experiences with unclean bathrooms. All in all, this hotel severely needs a revonation to their rooms/interior and a big improvement with their management! The room was awful!

For people staying while bringing their cars, I heard you have to book and pay for parkings but I am not so sure if it is always like that. Parking-wise, I think this hotel would not be for you as it is simply a nuisance and no guarantee for car safety. You'd be better off staying at other establishments with better parking systems.

On the bright side of things, we arrived quite late in the middle of the night from our flight but the staff attending to us were so nice, friendly and helpful! We felt super welcomed. The lobby service was amazing and the workers were extremely kind and helped the best they could.

The location is very convenient and this is probably whats keeping this hotel alive, it is directly infront of one of Kota Kinabalu's well-known malls and all we had to do was cross the road to reach there! You can even walk to the seafood places nearby if you wanted to.

Overall, if it were not for the god awful room this would have at least been a 4 star hotel. Rating it 3 stars even feels kind of generous. I recommend staying here if you want the convenience of having places a walk away from where...

great room. strategically located. next to a shopping mall. we received a very warm welcome from the bellman named 'earl'. his service is top notch! surely an asset to the hotel. check in was okay. stayed for 4 days. the 2nd day, (morning) i approached the front desk. i was asking for help, need them to type and print 'drop your business card'. just a simple request, i was willing to pay. the receptionist seem to take it as a 'heavy duty task' for them. the FO manager maria or marina is extremely rude. she said she will charge rm1 with bad intonation. she let a huge sigh while typing the simple sentence. she was reluctant to help us. with a grumpy look, she gave me the piece of paper and i gave her rm1. i said thankyou, she didn't even look at me. didn't say anything, she maybe felt like we were just burdening them. she has a bad temper, scolding her staff right in front of guest. i dont know how the management let her manage the front office with that attitude. i suggest the management to send her to a psychiatrist and check her mental state. she seems too angry and emotional. not suitable in the hospitality business. habibah the HK...

great room. strategically located. next to a shopping mall. we received a very warm welcome from the bellman named 'earl'. his service is top notch! surely an asset to the hotel. check in was okay. stayed for 4 days. the 2nd day, (morning) i approached the front desk. i was asking for help, need them to type and print 'drop your business card'. just a simple request, i was willing to pay. the receptionist seem to take it as a 'heavy duty task' for them. the FO manager maria or marina is extremely rude. she said she will charge rm1 with bad intonation. she let a huge sigh while typing the simple sentence. she was reluctant to help us. with a grumpy look, she gave me the piece of paper and i gave her rm1. i said thankyou, she didn't even look at me. didn't say anything, she maybe felt like we were just burdening them. she has a bad temper, scolding her staff right in front of guest. i dont know how the management let her manage the front office with that attitude. i suggest the management to send her to a psychiatrist and check her mental state. she seems too angry and emotional. not suitable in the hospitality business. habibah the HK...