Starbucks Suria Sabah — Restaurant in Borneo

Bad first experience, air conditioner was not strong, felt hot when I enter in a hot sunny day. Counter staff who took my order was bad mannered, unprofessional and unfriendly. Keep forcing me to upgrade my cup to a larger size with 50% discount when I say a small is fine, and when I was force to say alright go ahead and upgrade then the staff himself get confused about the promotion, turn around and ask other staff and it turned out I need to had a starbucks app and card for the promotion, and I had a small cup at the end. UNPROFESSIONAL...

Every time I go there, they never seem to have the items I want. So what’s the point? This is a major Starbucks outlet in a prominent shopping mall, right in the heart of the shopping district—yet they’re constantly out of stock? And we're not talking about obscure, back-of-the-menu items either. These are IN-SEASON DRINKS, FEATURED ON THE WALL! So, it’s honestly disappointing.

Also, while some staff are super friendly, there are others who come across as...

The worst attitude I've ever seen in any of the starbucks in Malaysia and even around the world! The female cashier this morning was so very impatient and terribly rude to my uncle. You really didn't have to treat my uncle in such a scornful manner just because he was confused with the menu ( no one was queuing after us)! Show some respect to people especially those older than you even if they're not your customer. You'll never want someone to treat your...