Rock Up Hull — Attraction in England

We went to Rock Up Hull for the first time this week and we were really impressed. We’d never been before so when we got there we told the guy behind the counter this and he explained it all to us so we knew exactly what to expect. After we’d paid and sorted waivers, we sat down in the seating area as we were a few minutes early. You can see all the climbing walls from there and the kids were very excited by what they saw! A few minutes later, one of the staff called everyone with bands over to go and watch the safety briefing and get their harnesses fitted. I wasn’t climbing myself so I waited in the seating area. If you want to go into the arena to help your child, you have to watch the safety briefing too but I was on drink duty so chose not to. They came back down about ten minutes later with harnesses on and it was time to climb! It’s a very easy system, you go to the wall you want to climb and raise your hand. A member of staff will come over and hook you onto the climbing safety equipment. When you want to try another wall, you stand and raise your hand and the staff member will come and unclip you and then clip you into the next wall you choose. It was quite quiet when we went so the kids swapped and changed a lot as many of the walls were free. There’s a good range of walls to try and some looked a lot more difficult than others so there’s something for everyone. The staff were very patient with the kids even when they swapped and changed walls a LOT of times and they were very kind when one of the kids got upset and made sure I’d spotted the situation so I could come and comfort my child. There’s a cafe too with lots of drinks to choose from and a selection of hot food choices. There was plenty of seating and we could see a soft play area for younger kids (you pay separately for that I think). We also saw a drop slide thing where you hold on as long as you can and then let go and slide down. This was paid for separately and you have to put on some extra safety gear. It looked fun! We definitely recommend a visit to Rock Up and we are looking forward to going again and I might give the...

My daughter made a party booking on Saturday 17th December, i joined the party only to hear the junior manager telling my daughter " i am the manger and its company policy to give vouchers, however i don't like your attitude so i am not going to offer you anything"

as he walked away smiling and laughing in an attempt to provoke a negative reaction

It turned out members of the party could not attend and my daughter was asking about refunds The children we stood waiting for 5 minutes or more to be clipped to the safety ropes and another 5 minutes or more to be unclipped

We were told they were short staffed and by entering the premises she has agreed to all and any inconvenience

To make things worse the party food,  pizza's were burnt and hard making our time at rockup a waste of time and nearly £200

Comments made to the ""manager" were meet with more smiles...

Firstly I was taken a back by the colours. I thought they were superb and summed up the mood on the place. However I did see someone walk straight through so security may need to be worked on. Walking down to a table I noticed many. The word many shows me that they catered and thought about all their customers. The walls were very clean and nice, and the rock walls were also cool. The cafe had a lot to offer which I thought was amazing. And the main attraction, the drop slide was thrilling for the client. Overall I had a great experience in rock up. Although I think part of the place is quite bare and would be improved by another one or two rock walls being added. I also think they should advise you to take your jumper off as many of the customers where getting hot while climbing. I rate this place though and encourage you to go. In the words of someone who was with me, it...