1Rebel Bayswater — Attraction in London

I was in an accident last year that left me unable to work out. After recently receiving the all clear from the doctor I visited 1Rebel as I didn't have the drive to push myself in the gym like I used to.

I received a call about an hour before notifying me I would be the only one in the class, I didn't want to waste the instructors time but was reassured this wasn't the case and that it just wouldn't have the normal 1Rebel feel.

I was greeted by 2 friendly members of staff, 1 of which took the class with me (thank you so much for this!) and met my instructor Mel.

The workout was insane and worth every penny. I was again, a little scared to push myself (but I know for next time I can go harder) but the class has definitely reignited my enjoyment for exercise.

Also, the facilities are just as amazing as the workout. All I needed to bring was my gum gear and...

I recently had a very frustrating experience with 1Rebel that I feel compelled to share. I called to cancel a reformer class because I was feeling unwell, and to my shock, I was told that I would lose my class in this case. This is unacceptable, and I am deeply disappointed in the way this situation was handled.

As a paying customer, I expect to be able to prioritize my health without fear of losing the class I paid for. It is clear that 1Rebel prioritizes profit over the wellbeing of their customers, and that is simply unacceptable.

Overall, this experience has left a bad taste in my mouth and I would caution anyone considering 1Rebel as their fitness provider. It is important for businesses to prioritize customer satisfaction and the health and safety of their patrons, and it seems like 1Rebel failed to do so in...

This is a shame that I feel I now need to give this place no stars. I was really enjoying the classes. The instructors are great and can’t fault the upbeat classes. However, I called up to push a class back to the next day as I was feeling unwell. Instead of pushing back the class which they made it sound like they did over the phone they canceled the class and booked me onto a new one so I in fact lost the credit worth £22. They keep apologising for the ‘inconvenience’ but it’s not the inconvenience it’s a lack of communication on their side that lead to me loosing a class. Seeing as I’ve been a member for several months I hoped they would just honour me the class seeing as it wasn’t my fault however they’ve failed to do so. Look forward to hearing from the 1Rebel team to see how they can...