Best Buy — Attraction in Albuquerque

BESTBUY. POOR ORDER FULFILLMENT. CUSTOMER DISERVICE. I ordered and paid in full for an LG TV through Best Buy chat 9/15/2021. During the online chat, I specified a new tv and not open box. The response. The product would be new. I preferred delivery to curbside pickup due to a medical procedure performed today and in general due to bodily mobility problems and pandemic risk. The tv was supposed to be delivered Friday, 9/17. I had not returned from the hospital for more than an hour when I received a call from a Geek Squad tech, Mariah, saying she was here with my tv. I received no prior notice I admit being pleasantly surprised but also confused, because I hadn't requested any Geek Squad services. Mariah from Geek Squad, volunteered to help me in a number of ways, but I am especially at risk for Delta virus and declined. For this reason, I have been doing most of my shopping online, not risking visits and limiting retail shopping. I opened the package to discover that not only packing materials were insufficient but also the tv stand (two base feet) and the power cord were missing. I figured the tv pick up could be handled in the informal same way as delivery. After over an hour I was met with three denials that the item I received was actually open box. I did not beleaguer that point. But I clearly objected to my having to pack the parcel, which didn't even come adequately packed, and that I would have to drop it at the store or arrange a pickup through UPS. Kevin, a Supervisor and last person I spoke with, kept repeating this is store policy. I live in an apartment complex that has a leasing office but the office is not a package depot. There's no intercom system. I need to know when deliveries will be made, some timeframe. I explained this. Kevin did not respond when I asked him if today's delivery followed corporate or store procedure, pointing out that during the time it took for me to be transferred and waiting for him, the item could have been back at their store. I questioned: What if, in the neighborhood, BestBuy delivered the wrong item? What if the tv was damaged while BestBuy personnel delivered it? What would have happened under those circumstances? All he could do was apologize and repeat the company/store robotic line.. I was also informed that the tv cost would have to be processed by BestBuy before my credit card company would be notified of a refund due. We went around in circles, and, while I plan to contact the local corporate office, this a warning. Prospective BestBuy customers, shop elsewhere. Of course, I am also making my gripe online to take the...

The only reason you got one star is cuz I couldn't give you zero or less! Horrible doesn't even begin to describe the experience I had trying to get a monitor from Best buy. I bought the monitor brought it home it didnt work so decided to get one of those little attachments to see if that would help it didn't. So we tried to talk to somebody over the phone about the return policy being covid and stores in my area were closed. Not only did nobody seemed to know what the return policy was, they didn't even know there stores were closed ! All we either got put on a hold for like OVER an hour, transfered 15 times, hung up on, or just general rudeness of the employees talking over us needless to say that wasn't helpful we tried to go online, got the same thing ! It was like a screen door on a submarine nobody knew the stores were closed or seemed to know the return policy or at least no one couldn't tell us what it was. We were met with the same thing over again! Over hour hold times only to be being transferred 15 times to somebody else, hung up on or people just talking over us! We literally had to go to the store in person to find out there return policies! turns out the store will talk to you in a booth infront of the store, but you could not go in do to covid I finally took back the monitor to the store and got my money back BUT the story don't end here people NO! I gave them another chance to redeem themselves at Best Buy. I ordered a Monitor on line I was told i could get it in three days. Did that happen NO IT DIDN'T ! the day came to pick it up it said it was delayed and it couldn't tell me when it be ready just said in the next few days well send you an email. AGAIN I tried over the phone and on line and got the SAME THING I got with the first one. On hold for OVER an hour transfered 15 times, hung up on or TALKED OVER by the employee. NOBODY could tell me where my monitor was or when I'd receive it AGAIN we had to go down IN PERSON to get this information the ONLY good thing was we did talk to a manager and he found my ordered and even gave me a break on the price of the monitor. That was nice BUT I SHOULDNT of been treated that way in the first place! It took SEVERAL WEEKS BEFORE I GOT MY MONITOR THAT SHOULDN'T OF HAPPENED EITHER. this place needs to be FIXED as far as dealing with it's costumers. At this they FAIL MISERABLE. it will be a LONG LONG time if EVER that I will...

I have posted about Best buy before. I travel all over the country for work so I frequent many Best buy locations. And as I've mentioned before, I oftentimes find stores that have the shelves poorly stocked. Customer service is pathetic if there's any kind of issue. This time at this particular location I purchased a Chromebook online for pickup. I was told it would be ready for pickup in an hour, after 2 hours I still have not heard anything so I went to the store. The store says my order was on hold due to authorization, I said what is there to authorize. You've already got the pending charge on my credit card. I waited another hour and was told by the clerk and it may be the very next day before I can get my item. Next the clerk called a supervisor/manager in the warehouse. Then I was told somebody from Best buy would be calling me within 10 to 15 minutes, so I went outside to my semi and I waited for the phone call which came exactly 15 minutes later, I was asked if I placed an order for pickup in a different state other than my state of residence to which and I said yes I did. I did. I was then told that my order was available for pickup. So I got out of my semi and started to walk into this story before I got to the doors. I had a text message that my word had been canceled. So I went inside to see what the issue was and they told me they had no idea and no way of going what the problem was what the issue was other than knowing it was canceled. I was then told I could reorder online or purchase off the shelf. What is the point of ordering online to ensure the item is there if it's going to be cancelled?? I have better things to do with my time than stand around at a Best buy for 3 to 4 hours just to have my order canceled. They are in trouble for not doing the best at least in this economy and sales are down due to people prioritizing other expenses over high ticket electronic items. This information can be found all over the internet concerning them. Obviously from the way they treat customers and experiences such as this. I'm sure they don't care but have had it with them and I will never purchase a single item from them ever again. I will shop and competitors or order online from competitors. I will smile and laugh to myself when they finally...