Office Depot — Attraction in Anderson

I want a reason to keep coming back here, but the customer service is not very good, especially considering there are usually only one or two other customers in the store when I am there. The first time I had a printing order here I waited to pick up my order at the print center for over 10 minutes. I was standing in the line right where the sign said and multiple store employees walked by me, but not one of them offered to help me or acknowledged that I was there. After getting impatient I walked around the store and couldn't find an employee. I then went to the employee working the checkout counter. They seemed confused that I was asking for help at the print shop, but I really didn't know what else to do. Then this time again I waited in line for a long time. At least there were other customers there, but I just felt a lack of customer service. I would have appreciated being acknowledged when I arrived with a head nod and a "I'll be right with you." If someone would have talked to me they might have realized that I just needed to be handed a pre-printed, pre-paid online order and did not need to wait for all these people with complex printing needs that they are explaining to the employee. When the employee finally did help me she was perfectly capable. Also, my printing itself turned out fine. I'll be trying Staples for my next online...

I have done business with this company and this store for years. I really have not had any problems with those areas, hence the 2 stars. The printing section however is a joke. I needed a small booklet bound. I walked up to the counter where I waited about 10 minutes before the worker got off the phone to ask what he could help me with. I told him I needed one booklet bound. He said he could not do it right then. I said I could come back. It was 3 hours till closing. I was informed he could not get to it that day at all. He said he had several orders ahead of me. I have had things bound there before and waited on them right at that very store, so I know they can do that. There were other employees in the store who were not busy. It was a Tuesday. He literally could have done the job in the amount of time he took on the phone, or the amount of time he took to explain to me why he could not. When I was browsing the store, and when I left the store, the employee was on the telephone. I bought the supplies I needed and will bind it myself. For reference, I worked in retail for years, and specifically, I worked at a printing shop, so I know what I am saying is fact. It is ridiculous in person customers do not take priority over...

My printer went out yesterday evening (Saturday) while filing taxes!! I went online to find a replacement, (something none of our stores seem to have in stock anymore). I found two that I wouldn't mind having. I live in a small town, so we only have two stores we can buy a printer from, Office Depot and a competitor. On the competitor's website, one printer I was really wanting, was only available at a store 45 miles from me, and they only had one in stock. I didn't have enough time to make it to that store before it closed, and wasn't very thrilled to drive 90 miles for it (with both the time it will take and the gas prices). I decided to try my luck at our local Office Depot. The site showed local pickup available. I called to be sure and the rep was so friendly. Not only did he tell me that there were two in stock, he even offered to put one back so I could just go pick it up! He didn't give me the usual, "If you purchase it online, we will be able to give it to you once you come in." When we arrived to make the purchase, he had it behind the counter and was happy to see me. Great...