DFW Collision Center - Arlington — Attraction in Arlington

I do NOT recommend this shop at all.

I used this body shop because it was one of the referrals from my insurance company for hail damage repairs. I dropped off my vehicle on 7/3, and it took almost a full month before they called on 7/30 to say it was ready. That delay alone was frustrating, but it only got worse.

The first red flag was when they told me my rear passenger door wouldn’t be repaired due to a “Chevrolet paint issue” — something they blamed on the manufacturer. I didn’t argue, planning to handle it with my insurance later.

When I picked my vehicle up on 7/31, I immediately noticed that my AC was blowing warm air. I thought maybe it just needed to run a bit after sitting so long. But later that same day during my lunch break, I turned it on again and the heat blasting from the AC was unbearable — like the heater on full blast.

I called the shop and spoke to Moses, explaining the issues: • AC not working • Wires hanging near the pedals • Static noise from the speakers • Hissing sound from the dashboard

Instead of addressing the problems, he only responded by asking if I knew my check engine light was on. I told him I’d bring it back the next day as he advised.

When I returned, I spoke with a different tech who completely dismissed everything I mentioned except for the AC. He blamed the hot air on a coolant issue, the age of my vehicle (8–9 years), and the mileage (126,000 miles) — even though my vehicle was working perfectly fine when I dropped it off. Suddenly, he “found” a coolant leak and said that must be the reason for the AC not working.

None of the other issues were looked at or taken seriously. They never took accountability and kept shifting blame.

Now I’m stuck taking my vehicle to a different shop to fix issues that didn’t exist before. Take my advice: avoid this shop. If you must use them, document every working system before dropping off...

I dropped my car off on October 22nd for some minor front-end damage to be fixed. I got the vehicle back a week later, on November 1st.I noticed November 5th that the bumper was already coming off and some of the paint appeared to be bubbling. When I reached out to address this issue, I had a phone conversation with Moses. He stated that I must have done something and that these things don't just happen on their own. As I tried to explain to him when I noticed it, he cut me off and said, "Well, we'll fix it. Get it brought in, you know, but like I said, it's something you did." He was unbelievably condescending and disrespectful. I'm not sure what his problem is. When I asked him to listen to me, he was quick to get me off the phone and hung up on me mid-sentence. When I showed up on November 6th for them to fix the original work that was not done correctly, I was met with a condescending tone from Moses as to why I showed up early when I had an appointment at 3:00. He proceeded to tell me it's not going to come out on its own, but they'll get it taken care of. After they fixed it, he said again, "I'm not sure what you did, but they don't come out on their own. Maybe be careful next time." I explained to him that the splash guard had been missing for over a year, and he said once again, "They don't come out on their own. Be careful next time." There was no accountability whatsoever. I can already see after leaving the shop today that it's probably going to pop out again due to their lack of care and accountability. The paint is bubbling already. I'm just going to reach out to my insurance and the Better Business Bureau to get this resolved. I'm not really sure what else to do here to get this fixed. I'm not sure if it's because I'm not the same as skin color as Moses, or if he has an issue with handling things in a correct, professional way. Either way, I would...

*CONSUMER SCAM ALERT *

Yvette Dittmer is the worst person I've ever met. I'd say fraudulent. I have suspicion that this shop colludes with Allstate insurance company on auto claims. They did a quote for repair on my car. Yvette told us the repair was going to be $2549. She missed the damages to the rim on the car, and corrected the quote and told me ~$3500. She tried to tell me I have to repair my car there because she already ordered parts. (Which I never instructed her to do). I pick my car up. 3-4 days pass. I spoke with Allstate. They tell me they cannot send the check to me for the settlement...that it has to go to the shop. (Which is another lie) as there is no lien on the vehicle. They then contact Yvette and she decreased the estimate and sent it for $2234.40. over $1000 less. Unlucky for her, the quote has a time stamp at the bottom of 1/11/18 (today), at 10:09:49 am. This is precisely around the same time I just got off the phone with the claims rep. They obviously colluded with one another to decrease the payout. There's no way you can prepare a quote for a car that has not been in your possession for 3 days. Lies

Yvette....you're a terrible person. Dishonest. Rude...sneaky... manipulative...and all around just bad.

DO NOT TAKE YOUR CAR TO...