Omni Atlanta Hotel at Centennial Park — Attraction in Atlanta

The location is the selling point. You can attend a conference here without going outside. This is a notable plus.

The rooms are not 4 star. See pictures of our lamps. And note that our closet smelled funky, so my dress shirts ended up smelling funky, too. And the TV cuts out. Faucets are flat out too strong. Anything but the tiniest turn of the faucet made the water splash all over your front. And the walls are thin, our coworker can hear us with ease at night. And, both bed lamps have the sockets hanging from wires. Both lamps…see pictures attached.

The hotel has ads for Ozempic on the escalators, and the room keys have other Rx ads on them, too. I feel like I’m in a doctors office, and not in a good way.

My biggest complaint is security. When we arrived, all card systems were down due to a hack. So, they had to have employees at each elevator and floor to check IDs against a printed out room list. We witnessed one of these printed lists being left sitting around for ANYBODY to grab. On said list was the full name, stay duration, room number, Confirmation numbers and other personal info for everyone on that floor. I’m glad I traveled with my wife for this conference trip. Otherwise, I would have been LIVID that this hotel let the world know that my wife is staying alone in an unsecured room all week. And, they were asking lone woman their name and room numbers loudly in front of tons of strangers in the public lobby by the elevators… do not give creeps an opportunity to stalk a lone female target. How hard is that? Don’t put my wife, or anybody’s wife at risk like that. Shame on you.

I understand this was an unusual circumstance, but they still handled it completely irresponsibly. They didn’t even check ID’s consistently, so we got by more on luck than any efforts from the hotel.

Let me illustrate the “added security”. Yes, they hired guys with vests and fancy EDC’s to stand by the elevators all day. But they did go home at night, as did the new id checkers on each floor. And these tough guys just checked for “room keys”, which were just pieces of paper with room #’s written on them.

Now, I hate to paint an ugly picture, but I can easily see how, if I wasn’t here, somebody could’ve frequented the very public lobby in order to simply overhear my lone-traveling wife be forced to announce her name and room number in the whole lobby (instead of keeping that info private). There was a computer lounge by the elevators, so they could’ve just hung out there all day scouting for targets. Then, said creep could have tagged along with a group on an elevator later, and would have been allowed to do so with just a piece of paper that they wrote my wife’s announced room number on. All they’d need to do then is replicate what I did to gain access to her/our room: flash an easily forged “room key”, claim to be the husband to my wife/the woman visibly listed for the room, flash a fake wedding ring (how much could they cost, $20?), and they would be allowed to enter my wife’s room and hide in the closet or under the bed. As long as they noticed my wife’s conference badge, they would have no problem attempting this while she was at a seminar.

Next time, if you’re gonna hire minimum wage workers to check ID’s during a busy conference, then train them to be properly, or hire professionals. Protocols only work when they are applied 100% of the time… not 50%, at best. Even 99% is failure in my book, especially for a supposed 4 star hotel.

Be better. You need to be better with my family, always. I will not tolerate slacking off on my wife’s safety. And that’s what you did when you trusted obvious college students and hotel staff looking for OT with my wife’s personal info and safety. Next time hire a professional for each and every floor, no matter the cost. Take the hit like a responsible business, or cancel the conference. There isn’t an acceptable half-measure here, but that’s what you pathetically attempted.

Shame on you for being cheap with my wife’s life. That’s not “4...

The accommodation complex was beautiful, however our stay was not a pleasant experience as the service provided did not meet expectations. I travelled all the way from Australia to visit my partner who has been temporarily working in America for the last few months, and we checked into the Omni at 6:30pm on Friday evening to see a show at the State Farm Arena that night. Unfortunately when we got to our room, it was a Double Bed Deluxe which was not what we had originally booked for our stay. So we returned to the check-in desk to see the gentleman on reception that had checked us into our room to let him know we were provided the incorrect room and if we could please be relocated to the Premier King Bed room as per the booking confirmation. The gentleman advised all Premier King Bed rooms were booked out and he could only offer us the current room. My partner and I were very confused as to why we were able to book the Premier King Bed if there were none available to accommodate guests bookings. As a solution, we requested if there were other rooms available, or if we could upgrade our room. We were happy to pay for the price difference as we did not need two beds, and the gentleman advised there was nothing he could do to assist. My partner then checked online on the hotel’s website and there were still rooms available for booking for the same duration of our stay. The gentleman appeared agitated at this point and refused to provide assistance and any solution for the room booking. We kindly requested to speak to the manager to see if we could negotiate our accommodation. The gentleman made a phone-call and advised his managers were busy at the time so we waited 20 minutes before he offered a $75 USD refund for the total of our stay to the card attached to the booking. The gentleman continued to advise he did not know where his managers were and they will cancel our accommodation if we weren’t happy. This was very disappointing as we were only requesting for what we originally booked for and after travelling very far and long hours from Australia, this first initial interaction had left me feeling very underwhelmed.

It appeared as though the manager was unable to speak to us and we had no place else to stay so we accepted the refund of $75 USD to the card attached to the booking and requested if Housekeeping could arrange for our double beds to be combined to one. The gentleman agreed and said he’d make the call to Housekeeping and process the refund.

45 minutes into our room stay, we called Housekeeping to double check when they were coming so we could make sure we were not occupying the room when they were rearranging the beds, and the lady was unsure of our room request and said no one from front desk had called to make the arrangement. In addition, I have not received a refund to my card for the incorrect room provided for the accommodation stay.

Atlanta was a great experience, unfortunately the service provided at Omni Atlanta had...

I stayed at the Omni for a work conference and based on the reviews, I was super excited. However, after my stay, I am incredibly disappointed. When I arrived, the Omni had some sort of security breach and guests were not able to have their own key cards to their room. They came up with a sketchy “safety protocol” which was offering overtime hours to hotel crew to ask people their names and room numbers, ask for an ID and then swipe them in. This is fine and I understand how much of a stress this must have been on the hotel but they were not consistent in asking for IDs. Sometimes I was never asked for my ID and workers were asking for my room number in front of other guests. I’m a woman traveling alone…what makes you think I’m comfortable announcing my room number in an elevator full of people? Then when they don’t check IDs, they just take your word for it and SWIPE you into a room. Anyone could have easily said any room number and be granted access. Then one night, I was grilled for my ID and stopped in the lobby by multiple workers before I was able to walk anywhere. Despite me staying there for most of the week and frequently working in the lobby. So the “safety protocol” felt incredibly inconsistent and unsafe. Also, a coworker of mine found a printed list of guest names, room numbers, length of stay and more private information just laying on the floor. Are you serious? I also had workers randomly knocking at all times of the day, even late at night, trying to enter my room. The walls are paper thin, the pipes are so loud that it woke me up multiple times, the room was not clean and the service was overall horrible. They also had “security” guards posted on the main floor but trust me when I say I didn’t feel very secure when one of them kept following and talking to me in an inappropriate way. The only good thing about this stay was the location and I will say that the crew who works in the hotel cafe are very kind and that’s my extra star rating. Other than that, considering the price of this place? Stay somewhere else!!! This is not a four star hotel and don’t let the bogus five star reviews with no context sway you. I’m also upset because only “select guests” were given a free night at any Omni for this whole inconvenience but not all guests. So even though thousands of people stayed at the Omni for a work conference, only some coworkers can get this benefit and other coworkers can’t. Seems unfair and lazy. Do better, Omni. Or don’t bother and folks can stay somewhere more accessible,...