Margaritaville Restaurant - Atlanta — Restaurant in Atlanta

Been to many Margaritavilles in the US & this is by far THE WORST. We were seated quickly, but waited an extremely long time for our server to greet us while many tables sat after us had been greeted & had drinks served to them. Millian was our server. She took our drink order & it took about 10 minutes for her to bring them. I ordered a frozen strawberry margarita that was mostly liquified because of how long it sat at the bar after being made, but was not picked up by our server in a reasonable amount of time. Many people around me had cold frozen frosty beverages that looked nothing like my watery drink. I drank it anyway & just left it at that because I don't like to complain. Millian took our order & did not return to our table again until she brought out our food. By that time, everyone in our party of 5 needed drink refills. We ordered refills & additional bar drinks. We also asked our server for silverware & plates, as we were not given anything to eat our food with. We were also missing a salad we needed to remind her about. Despite this, she kept going outside to a table on the patio & speaking to them, instead of getting us our plates & cutlery. I feel like your customers not being able to eat their food & having zero drinks would be more important than going to check on a table that already had food, drinks, & were happily eating. We watched her bring out drink refills to them, even frozen bar drinks, all while we had nothing to drink & had no plates or silverware. We had already eaten a good portion of our food with our hands before we finally received our plates & silverware, but it wasn't even silverware like the other tables in the restaurant had, it was to-go plastic cutlery kits. Even then, we were only given 4, despite the fact we were a party of 5. My husband & I had to share a fork & we could barely cut the big teriyaki chicken breast, so we just stopped eating it. Our server came back & asked if everything was OK & we reminded her we needed drink refills. We didn't bother even asking for metal silverware, we were lucky we even got the plastic. She brought 1 refill, despite the fact that 3 other soft drinks were still empty at that time. Our server also indicated that our additional bar drinks were coming. After that, we did not see her. No refills brought, no bar drinks brought. I had to go to the host stand to ask for boxes & ask the host to find Millian for our check. We couldn't finish our food because we didn't have anything to drink along with it & we just wanted to leave. It took an extremely long time for her to come out & when she did, I once again had to ask her for my check & to please remove the bar drinks she never brought out. The hostess was even talking about how slow it was that day; so it wasn't even a matter of being too busy, it was just a matter of being a terrible server. I was a server for 12 years at a chain restaurant & understand that sometimes you need to be patient & that servers get in the weeds & overwhelmed, but we were just straight up ignored, an afterthought, not important to our server & we felt unwelcomed. I contemplated just walking out, asking for a discount or asking for my check to be comped, but I didn't want to cause a stir, so I just paid & left. I'm always super patient at restaurants & always give the server the benefit of the doubt, but we were clearly not having the dining experience of the other tables with different servers who were seated around us & it was frustrating. We were really excited to try the Atlanta Margaritaville & have delicious drinks & food, but we were made to feel like we were a burden, it was insulting & embarrassing. Make it right Margaritaville, this is not how you treat...

(Long post alert lol) My family and I celebrated my mom’s 74th Birthday here on this past Tuesday (2/13/24); my mom wanted to go here and get a tall & delicious margarita lol Well, when my mom made her request known, I immediately went into action and looked up this restaurant to see if I can go ahead and reserve some tables. However, since I had a party over 8, I had to contact the groups department via email. I emailed them and 2 days later, Ms. Nada London contacted me back apologizing for not replying back sooner (my email went into the company’s junk mail folder). I informed her what I wanted to do because it’ll be my mom’s birthday that we’ll be celebrating. 🥳 After I told her everything, she immediately went into action! She even suggested things that I didn’t even think of like sending her some pictures of my mom so she can display them on the TVs. She even went over and beyond and informed me that she’ll make my mom a goody bag, she said that she wanted to make this day very special for my mom! I found out later on that the reason why was because she lost her mom many years ago and she takes great delight in making other peoples mom feel special. The day of the event, my mom was not only taken aback and thrilled but was overcome with joy that she got to see not only her but pictures of her family as well playing on a loop on the TVs. She loved it soooo much, that she wanted to sit facing the TVs so she can watch them over & over again. Many times throughout our dinner, I can catch her just watching the screens with a sense of pride on her face- it brought her to tears. Cori, the lead hostess serving our group who was absolutely PHENOMENAL and accommodating to my family, presented my mom with the goody bag that Ms. London made for her. I forgot to mention that she added these extra perks for FREE! The items in the goody bag are on the expensive side, so I was thoroughly impressed that she gave them to my mom for free. I was also impressed that they put my family and I on the second floor in which we had ALL TO OURSELVES! The meal was great and after the meal, Cori presented a delicious Bundt Cake with Ice Cream to my mom all the while her and all of us singing Happy Birthday to my mom. This place was amazing and Ms. Nada London as well as Cori set the bar pretty high for other restaurants to follow! I highly recommend EVERYONE to book their next group event at Margaritaville in Atlanta, you won’t be disappointed!!! Thanks again Ms. London & Cori for making my mom’s birthday...

I am extremely disappointed and outraged by the treatment my party and I received at Margaritaville during my husband’s birthday celebration. After spending weeks planning this event and flying in guests from various locations, we were met with blatant disrespect and what felt like racial profiling.

Despite having a confirmed reservation and adhering to the $1,250 minimum expenditure required for our group, we were told by a male manager (who refused to provide his name) that we had to move to another area, even though our food had already arrived and we were in the middle of eating. The new area they moved us to wasn’t even set up properly—no arranged tables, no utensils, no water. To make matters worse, our appetizers were taken from the table and moved without any further assistance.

The waitress then carelessly placed all of our drinks on one table, saying she didn’t know whose drink was whose because we had moved. This kind of unprofessional service is unacceptable. We were humiliated in front of a restaurant full of patrons and ultimately forced to leave, with our food reportedly thrown out.

To add insult to injury, we had to purchase food from a street vendor afterward because all other nearby restaurants were packed and unable to accommodate our large group. Thankfully, we were able to eat in the VIP Lounge, but this was far from the experience we had planned and paid for.

What makes this experience particularly disturbing is that we were the only Black group in the restaurant at the time. The contrast between the treatment we received and the apologetic respect given to the group for whom we were moved was glaring. It felt like Margaritaville does not value or respect its Black patrons, despite us paying the same deposit and meeting the same requirements as the other guests.

As a Wyndham Club owner, I have never encountered such appalling service. I am demanding a refund of the $100 deposit and a formal apology for the discriminatory treatment we endured. I also plan to escalate this issue to several news outlets in Atlanta to ensure this story is told.

I would strongly advise anyone considering Margaritaville for a special occasion to think twice. Our experience was nothing short...