The Home Depot — Attraction in Atlanta

I have been going to this Home Depot since It opened. I grew up in one of the neighborhood’s behind Home Depot for 37 years. The experience I had the other day with an employee name Cursten was the worst interaction I’ve ever had at that location. I’m there right now at Home Depot 4 days a week at least buying item to try to sell my childhood home. It’s not been an easy process but having Home Depot next door has helped. The other day I purchased a pack of boxes for moving. When I went to check out the woman, Cursten, started ringing them up individually. They came in a package and when I let her know there’s a package deal on them and they’re more $$ being rung up individually she snapped at me and told me I could walk to the other end of the store where the boxes are at and take a picture of the boxes price and then she could help me. The way she said It was so rude and mean. She let me know she couldn’t leave her station but why couldn’t she ask someone other than the person who doesn’t work there? It was just unnecessary. She never offered to have someone go look and when I mentioned that It wasn’t my job to price check she became even more rude. In all fairness I’d been moving for 8 hours alone with a toddler in this July heat so walking to the other side of the store I just didn’t have It in me. I had a huge cart with heavy boxes and mentioned I didn’t want to push It back around the store. I asked If this is how she always speaks to people bc not only was what she was saying rude she had a sour look on her face before I even showed up and she said she brings the energy that is brought to her. I brought NO energy other than I didn’t want to pay for 6 boxes individually. That was the only thing I said and I think I have a right to say something about something I’m purchasing. I am In such a vulnerable space in my life and this interaction threw my whole day and week off. Now I dont feel comfortable going into this Home Depot and I no joke have spent 1000s in there in recent months. I have had nothing but great interactions until I met Cursten. She pointed out her name on her apron proudly and told me to contact her manager and write a review. I did end up calling back bc I left my spray paint at the checkout I also purchased. When I called back I kept getting put on hold and then I had my friend call and it’s his name on the caller ID and he got thru immediately and asked about the paint and spoke to a manager. I called twice and never got thru the first time and was put on hold 25 min the second time. They have my phone number and information and never reached back out to me to get the paint replaced that was purchased and left. I won’t be going back in and I know Home Depot is a huge company and my piddly business isn’t going to impact them except… in a vulnerable moment I was treated in a shameful way that wasn’t necessary. It felt like Cursten had a problem with me before I even walked up. That’s not what you want your business to represent. The employees at Home Depot are always the most helpful and kind. Again I was shocked the way I was treated bc It was unusual for Home Depot. It’s obvious Cursten gets in a decent amount of negative interactions bc she immediately suggested I write a review and contact her manager. I did both with no response. Not only was I treated poorly I didnt get what I came for and paid for and your employee then pretended she never saw the items in question when the bags never left the store or her checkout. I guess Home Depot is now about being rude and dishonest and less about serving the neighborhood and letting those ppl shop in a store they feel comfortable in. I wont be back...

Just gonna start off by saying I bought a washer from this Home depot about 3 weeks ago as I just moved and the plan was to come in during the labor day sale and (hopefully) get a good deal on the matching dryer. I'm gonna bullet point the issues with this visit to make it a bit quicker.

1.) Advertised price was apparently incorrect which jumped up the price of the dryer I was planning on buying by 80 dollars. Apparently prices fluctuate daily during sales? My girlfriend and I were one day off the cheaper price but were told we couldn't take advantage of it. Normally I wouldn't be too miffed about this as sale end-dates are there for a reason, but the labor day sale is literally going on currently and the sale price changed mid-sale and we weren't allowed to make use of the better sale price.. which is a bit ridiculous as we came in specifically for the sale during the advertised sale dates.

2.) The employees at the appliance section literally started arguing about each other poaching the others customers while the customers were right there in front of them. It was ridiculously unprofessional and awkward for everyone standing there. My girlfriend and I as well as a father and son got caught in that crossfire.

3.) My girlfriend and I hunted online to see if we were missing something after the price change on the first attempted purchase and found a dryer that was the step down from the original one that we wanted. We tried to purchase that but apparently it has been discontinued (even though it is still up for sale on the website) and we were upsold "the newer version that is replacing the discontinued product". The newer product was 100 dollars more expensive than the one we wanted. It was more expensive than the first dryer we came in to buy at its non-sale price. I doubt it was intentional on the employees part but after the first price change, this felt like a MASSIVE bait and switch. The "new dryer" was not comparable at all to the old one but that is what we were offered.

4.) After all of this we weren't given any help as far as trying to find an affordable dryer which is the most frustrating part. We were trying really hard to find a good deal on a dryer but due to incorrect information in the actual store AND on the website, we couldn't find anything. This point was driven home particularly hard because the employees that were bickering about poaching customers did nothing to offer suggestions or help. They simply wanted to be able to push the sale through their system so they could hit their weekly quota (a topic of the bickering episode earlier) and didn't care at all about actually trying to help. We were left with a "sorry, we cant help you" and then that was that. No suggestions or attempt to help. I understand if people cant find something that works for them but that sort of dismissal was kind of a slap in the face. It was extremely off-putting so we walked out.

I thought about asking them to call over a manager but after the awkwardness of the arguing, the complete misrepresentation of prices, and then the straight up dismissal of us, I just wanted to leave the store. Its a shame because I still need a dryer and even though I bought the washer there and would like to complete the set, I'm definitely not going to put myself through that again. I'll have to find one...

A Heartfelt Plea for Customer Service Reform at Home Depot

On a recent evening at the Home Depot store located at 64 Ponce De Leon, Atlanta, Georgia, I encountered a series of events that have left me deeply disheartened and compelled to share my experience.

The Unfortunate Discovery

At approximately 6:00 PM,on February 25, 2025 we arrived at the appliance department, only to find a single associate assisting a customer. Recognizing the need for help, Mya, an associate who was preparing to leave for the day, graciously stepped in to assist us. Through her diligence, Mya uncovered that the incorrect washer had been ordered and delivered to our home due to an erroneous SKU number placed above the appliance.

The Unsettling Response

Mya promptly paged for a manager to address the situation, but no one arrived. She then contacted the manager via phone, explaining the predicament and awaiting guidance on how to rectify the issue. The proposed solution was as follows:

Uninstall and Pickup: The incorrect washer would be uninstalled and picked up for return.

Refund Processing: A refund would be requested, with processing taking 3-5 business days.

Reordering: We would need to reorder the correct washer and await its delivery.

This solution was not only impractical but also placed the entire burden on us, the customers, without any consideration for the inconvenience caused.

Escalation and Further Disappointment

In response, Mya escalated the matter to her manager ,Papa via phone, who offered to refund the protection plan and the parts of the washer immediately, with the remainder to be refunded after the washer was picked up and scanned back into inventory, a process expected to take an additional 3-5 business days.

Dissatisfied with these terms, I requested that the manager speak with us in person. When he arrived, his tone was unapologetic and dismissive, suggesting that we were the problem. He failed to acknowledge the distress and dissatisfaction we were experiencing.

The Final Straw

The manager then contacted Lacey from homedepot.com, who, immediately spoke to us in a condescending demeaning tone, and interrupted us when we tried to explain our situation. She insisted that exchanging the incorrect washer for the correct one was against the manufacturer's policy and that Home Depot's policies were rigid and non-negotiable.

A Call for Change

This experience has been profoundly disappointing. The lack of empathy, the inflexible policies, and the dismissive attitudes we encountered have left us questioning our loyalty to Home Depot. I implore Home Depot to reevaluate its customer service approach, to train associates and managers to handle such situations with understanding and flexibility, and to prioritize customer satisfaction above rigid policies.

As consumers, we place our trust and hard-earned money in the hands of retailers like Home Depot. It is disheartening to feel that this trust is not reciprocated with the respect and...