Staples — Local services in Atlanta

I was skeptical to post my review from my visit on October 12, 2018. The store 1005 is stocked very well and organized and that’s why it has a one star review from me. Now to the part I found shocking. I entered this store because I needed some supplies for a job: paper and some staked signs to put up outdoors. I found the paper from Hammermill for a good deal, can’t remember the price. I went up to the register and employee (1894275 which I hope has been fired or quit by now) let me know the price was wrong from what the shelf said. Now usually I always get the price adjusted at the register because that is an option and I can get the sale price since the shelf was not equal to the price it rings up for. (I worked for Staples and was always giving the best customer service I could possibly give because I genuinely wanted to help people and cared about their needs so I could go on and keep the store looking clean, we were all taught that way at my store) Now I know Medallia (survey site) and corporate gets notified when they get bad reviews but I figured I wouldn’t want trouble so I’ll just post on here. She was so rude about not wanting to allow someone to check the price so I told her to return the paper back to my card (this losing my other store coupon because she didn’t want to have an MOD come and put in their override numbers to let me purchase another item with the same coupon which was returned) and I would walk myself to the shelf where I grabbed an HP ream of paper (what a great way to upsell). So I purchased this instead with my ten dollar off coupon) and let her know that she didn’t need to be ugly, this girl wouldn’t even look at my face, it was bizarre. Well since I left the store I let the person who was with me know how weird it all was and maybe Staples just doesn’t care or maybe because it is in Atlanta they are like that there. Either way, I know for a fact I never left any of my personal belongings at the store so I was confused when I return home to find 10 missed phone calls on my phone. They never left a voicemail but the fact that they would not leave a voicemail to tell me the purpose of their incessant calling is what I found weird. NEVER give your rewards information at this store because apparently they will stalk you. I don’t know the girl’s name but with the employee number, internally it’s enough. I happened to visit a Staples store in Cumming and the staff two days ago, even the MOD (Manager on Duty) were amazing (the reason for this post today, months after incident). This let me know it was probably poor management at Ponce.

Yeah, just don’t shop here. I don’t want anything more from this store,...

Whoever the tsa precheck lady was on 10/11/23 at 12:00 pm should really reconsider her job if she can't handle what comes with it and apparently, based off my experience and others, she can't! First, she kept continuously insisting on showing me where the bathroom was, seeing how my hair was wrapped and my wrap needed to be removed for my photo. I proceeded to let her know it wasn't a big deal for me, that I would remove it without having to use the bathroom and she once again pushed the issue telling me how another lady canceled her appointment because her hair wasn't done?! Like lady, chill with the stereotyping. I once again informed her that I'm not that lady and I'm not going to cancel.. super weird. Once we moved past that, she started rushing to get me through with the process and when it came time to pay, I let her know that I would be paying with a cashiers check(an option that the website and my email gave to pay) and her whole attitude changed. She became so rude and aggravated with me because of the fact that SHE DIDN'T KNOW how to process cashiers checks which she stated, and it started making me uncomfortable so I called my attorney friend so that I could have proof and a ear to vouch at the type of attitude she was displaying towards me (Another customer who was getting their precheck done as well observed this and actually spoke some reassuring words to me after I left the store). It wasn't until I got on the phone that her whole attitude changed, probably because she thought I was calling corporate, but all of a sudden she "remembered" how to process the check. I respectfully questioned her about how her memory all of a sudden came back. I spent almost an hour in the store because this whole situation. Hopefully these reviews on her are taken into serious consideration and she's held accountable for her disgusting behavior and horrible lack of...

I've been frequenting this location and Staples as a business in general for the last two years since moving to the area. As an entrepreneur my days are long and having supplies on hand when I need them is of the utmost importance.

I previously relied on and frequented Office Depot prior to moving where I found their prices were always low and inventory stocked there was always a long wait at checkout and often times had to find an employee to be checked out as no one would be at the checkout. Even going to customer service I would be turned away, asked to wait at the checkout area, and over intercom they would send someone.

At Staples on Ponce in the Midtown Plaza I have always received nothing but smiles, offered assistance, never waited in line for checkout, and prices are good.

Today I was AMAZED at the assistance and outstanding customer service I received when purchasing a large box of printer paper. An employee (so sorry cannot remember the gentleman's name) saw me from across the store, carried the heavy bundle for me to checkout from the back of the store where I was then IMMEDIATELY checked out, and before I finished paying another employee was already there waiting to assist me with a dolly which he loaded for me, rolled it all the way to my car, and loaded it into my vehicle with a pleasant attitude and also wearing a mask APPROPRIATELY!

Staples gets it and their company culture and employee training proves it. Keep doing what you're doing you guys rock! And I so GREATLY appreciate your efforts in keeping both your customers and employees safe by wearing masks...