We checked in to the Liberty Hotel on Monday August 14th, and checked out on Thursday August 17th. We have been wanting to stay here for quite some time. Super cool hotel -- The location is great, and the lobby is beautiful. I loved the set-up of the mini-bar and the ability to have a drink / snacks at the tables around the lobby area. The rooms were decent, but nothing special considering they advertise themselves as "luxury hotel."

Upon check-in, we were greeted by a young man at the front desk with a beard. Didn't catch his name, but seemed like a nice guy. He was very short with welcoming us and didn't mention a thing about the hotel restaurants / bars and the various amenities offered (made no mention of where the fitness center was, room service that was available, what hours the bars and restaurants were open, etc.). Being a "luxury" hotel, I found this quite odd. Usually you are greeted with a smile, and the front desk will mention the restaurants / bars, what's available to guests, etc. He basically just told us what room we were in, and how to get to the elevator. That's it. I also noticed that most of the guests were being offered glasses of champagne at check-in. My wife and I were not. I thought this was disrespectful and rude once I realized that every other guest was receiving a complimentary glass. I asked another member of the hotel staff about this and he clarified that usually all guests are offered champagne at check-in. Maybe he just didn't like us ? Not sure, as I was very friendly when we greeted him.

The room -- The pillows were garbage. Had hardly any substance / filling in them. The bed wasn't that comfortable. Again, for a "4-Star Luxury Hotel," I expected a better bedding situation. When you pay $550-700 per night at a hotel, there is a level of expectation you have vs. a hotel that is $100-300 per night. The shower area was super super small. Hard to even bend over or move around much in it. Again, for a luxury hotel you think the showers would be a bit bigger and more comfortable to maneuver in.

Here is the best part -- When I got home I noticed a charge for $37.88 on my credit card. I called and asked the manager what this was for and was told it was because we had left unopened cans and bottles from the mini fridge outside of the fridge. We got multiple bottles of water from the front desk staff during our stay, and needed to create room in the mini fridge to store them. This is standard practice for us at hotels -- we usually load up on waters from a local grocery store and/or front desk, and put them in the fridge. I have never been charged for leaving the room beverages out of the fridge while keeping our bottles of water cold inside the fridge. They pack the already-small refrigerators with these cans and bottles, so there is no room to store your own drinks inside. When I created room to keep water, they charged us for "changing the temperature" of the drinks inside by taking them out. This is probably the most ridiculous and unexpected charge I have ever received from a hotel. The woman manager from the front desk (who I called at 6:30 PM on 8/21/23) said that this was their policy and despite no one letting us know of this policy, there is no way she would refund us for the charge. She gave me the email for the CLINK restaurant staff instead, and pushed the problem on to them instead of taking matters in to her own hands and simply refunding the charge.

I may come off as "bitching" or "complaining" in this review, but it is mostly because of how expensive it is to stay at this hotel, and how they advertise themselves as luxury with exemplary service. If I am paying $100-300 per night for a place, I don't usually make a big deal about these kinds of things. But when you're going to charge as much as The Liberty does, you better back it up with exquisite customer service and treat your guests with respect and kindness. I just felt that overall they kind of treated us like trash, and didn't go out of their way to create an amazing experience for us.