Channy Bride & Beyond — Attraction in Cary

02.18.2024 They ruined my $6000 dress! They might specialize in other bridal gowns but not my couture ballgown fro. Winnie Couture. The stitch work was not great. Uneven sewing, loose threads, and created a border to my dress without telling me that was what they were going to do to hem my dress. It's ruined! :'( I'm so so so upset. I was appreciative they wanted to get my dress to me quick, but i feel like it was rushed. They also didn't even clean my dress before giving it back to me. There were hairs and threads all over it. Have your intricate detailed couture ballgown dresses altered elsewhere. Come here at your own risk. I hate to say it, because the seamstress was sweet and the staff was nice but I completely regret it. I wish they would have been honest and not fix it if they couldn't!!! I'm literally in tears. So sad my $6000 dress is ruined before I could even wear it on my wedding day. :'( I have contacted them, I will see what they say.

03.05.2024 My response to your comment. Listen, I responded with gratitude because I didn't want you to see my anger and was trying to hold myself together since my wedding was only a few days away. I am a very nice person and I tried to work with you, and I did not even get to try on the dress before I left. I had to catch a plane to my wedding. As soon as I put it on on my wedding day, I realized one side was shorter. My dress came undone after the ceremony. You completely ruined it because of your unskilled way of hemming my dress. You owe me not only an apology but a full refund and some compensation for you ruining my dream dress. I will not let this go. You need to own up to your mistakes and the fact that you screwed up and ruined someone's precious dress that cost them a fortune. This is a couture dress made with fine materials. I will show you the receipt. Dont try and blame it on the material and not knowing what material it is. Did your seamstress not work on it for days? I thought she had 40 years of experience. She should know what kind of material it is with that much experience, right? Don't deny the facts when it was your seamstress' fault for not taking care and consideration on how to hem it properly. I will see you shortly since it seems you are still being defensive about this situation.

Update 01Apr2024: Waiting to see if they are going to fix my dress or replace it since the owner has agreed that it was their seamstress' fault for...

Truly gutted by my experience here. I hate leaving bad reviews but I have to share my horrible experience. I ordered my dress 8 months before my wedding. I made some customization requests and was told they were very simple and the designers would be able to execute. I paid over 2K in full and immediately after, they asked me to give them a 5 star review. This might be a reason they have so many 5 stars reviews, everyone is high on the emotions of getting what they think is their dream dress to only be disappointed. 4 months go by and I didn’t hear anything from them. When I reached out, they were asking me questions about my dress as if they didn’t remember what was talked about. Another 2 months later, I was sent 2 pictures of the progress made and it was nothing like I asked for. I sent them an email expressing my concern and they asked me to come into the store and they assured me they took full accountability of the problems and would do everything to get the problem rectified. Fast forward to 1 month out to my wedding date and 1 month past my originally scheduled try on date, I go in for my first fitting. After all the waiting, the dress cups were made 2 sizes too small. I couldn’t even fit my chest in to close the back. I was mortified. They started panicking and started retaking my measurements comparing them to the original intake. I was the same size, it was just a complete failure on their part. 2 weeks before my wedding and I have no wedding dress. I ended up buying a backup dress at David’s bridal -which I ultimately ended up wearing since they never gave me my dress. I am devastated and disappointed. All they keep saying is we’ll do your alterations complementary. They just care about your money. I’ll update this if I ever get a dress.

Update- I never got my dress. I barely received an apology or acknowledgment of my feelings. I was never the person who cared about having a dream dress but when I went in here, they make all these promises and you get so excited. They destroyed how joyful the dress buying and try on process should be for a bride. Clearly they respond to all negative reviews but no one has said a word to me. Please read the negative reviews. If peace of mind is important to you during this process do not take the risk and get...

They totally sucked the excitement out of wedding dress shopping. They were referred to us by my daughter in law, she had a great experience with them several years ago. They didn't have a good variety of dresses to choose from. The lady helping us kept on going behind the pulled curtains to bring more dresses out and we were not having any luck liking any of them. I was wondering why she wouldn't let us to the back showroom. My daughter in law told us that that area was where she tried on dresses because the majority of the selections were there. So I asked and was told that the "hvac unit was broken and we can't let you back there." That the area was very hot and she didn't want anything to happen to us. Mind you that it was in the 50's outside and the only thing dividing the lobby area from the showroom in the back were dressing room curtains. She said her manager will not let anyone back there so I asked to speak to the manager. Manager never came out to meet with me but we were given permission to go and browse. The showroom was the same temperature as the main lobby. There were so many more dresses to choose from and the area was so much better than the lobby area. To be honest, at that point, we were so disappointed in the quality of service that even if we had found THE dress, I don't think we would've bought it from them. The manager eventually came out to meet with another client. No smile, no expression, stoic - even while meeting with a client. We left feeling awful, like they didn't want us there, like maybe they thought we were not worthy of their time and shop. I was so upset because my daughter deserved better. We went in with excitement in finding her dress and left deflated. I hope that nobody else has this kind of treatment from them. On a great note, we booked a last minute appt at a bridal shop in Raleigh and the vibe was exactly what everyone deserves. We were welcomed with a smile, the lady helping my daughter asked questions to help get to know her and pick dresses for her to try on, and the energy was amazing. We were able to walk around the entire boutique and were encouraged to do so. And YES, she found THE DRESS! I'm glad that we didn't allow the horrific experience prevent us from...