Xfinity Store by Comcast Branded Partner — Attraction in Chippewa Township

★☆☆☆☆ — Comcast Isn’t a Company Anymore. It’s a Joke.

I’ve never written a review like this before, but Comcast/Xfinity has gone so far off the rails that people need to know just how completely broken and absurd this company has become.

A tree fell and took out the cable line to my house. The internet went out—obviously. But over the course of SIX HOURS on the phone, across 16+ calls, not one person at Comcast could comprehend the basic, physical reality that no cable = no internet. Instead, I was subjected to the same loop of pointless “modem health checks” and pre-scripted resets on equipment that was literally not connected to anything.

Think about that. Six hours of me just trying to say, “The wire is down.” And them replying like bots. Over and over.

I then went to the store in person, sat there for 30 minutes, and was completely ignored before someone finally talked to me. Still no help. Still no fix. Just more empty smiles and no accountability.

This isn’t customer service. This is a complete abdication of responsibility. Comcast has effectively ceased to operate as a functioning business. It’s like the company was handed over to AI systems and the humans just walked out. No one is home. No one is in charge. There is no service, no care, and no reality check happening behind the scenes.

I was forced to switch providers just to survive. But the level of incompetence and disrespect I experienced left me stunned. Comcast didn’t just drop the ball—they launched it into the void and walked away.

To Comcast/Xfinity: You are no longer fit to operate as a service provider. You need to be completely stripped of responsibility, restructured from the ground up, and replaced with people who understand what accountability means. Your systems don’t work. Your people are unresponsive. And your entire model is collapsing under its own negligence.

This wasn’t a mistake. This was a message: You don’t care. You don’t serve. And you’re not a real...

I broke my phone last weekend for the first time since I was in college. I needed a new one and showed up at open. Walter, who I believe is the store manager, took care of me. I was in a horrendous mood and couldn't muster up a good mood to save my life. This store was full of people and busy. Walter or one of his teammates would try and upsell every single person that walked into the store and IPad for 50% off or some other deal. I would imagine this was because their DM was in store (I've worked retail and sales). Walter and a couple of the other guys' yinzer bro energy belie their ability to sell and, much more importantly, relate to people. I was in that store for an hour and a half. If it was merely picking a new phone and activitating it, it would have have been 20 minutes. I was locked out of 2 step verification with Samsung because, before my old phone broke, I changed numbers due to excessive spam. This is a horrible experience and I'm still in digital purgatory for another 10 days or so because I needed my 2nd step updated to my current number. Its also not anyone's fault but Samsung's and needs fixed. Walter took this in stride and tried repeatedly to get me connected, and even though he let me know I could leave at any time and wait for Samsung customer service to contact me, I wasted my time thinking it might work and got frustrated. I wasn't outright mean to anyone there but I was definitely angry. Even when I was ready to pop, Walter asked me if he could put on my screen protector... and that's when he won me over. Working in retail is not only frustrating but can be demeaning and downright abusive at times. These guys are not just motivated to sell but kind and genuine. Keep it up. I'm sure you guys are smashing it...

I have read many negative reviews of this location and can agree with most. All I can say, from experience, is to get what they promise, in writing. We were looking for a change from Verizon because their prices were to high for what we needed. We decided to try Comcast/Xfinity because of some promotions we saw. We stopped in the store and spoke to the manager about what we needed. We were quoted the plan and phones, but verbally told of gift cards and a lower cable bill. I thought it was a little to generous, but decided to trust her word. Needless to say, we didn't get all the gift cards we were promised and our cable bill did not go down. After several long phone calls to customer service, I was told that we were not eligible for any additional gift cards and we had to change cable plans to receive a small discount. What is bothersome is that it seems like the individual stores can tell you what you want to hear so you sign up and the company's customer service basically says, oh well. We will honor our 2 year agreement, but will go back to...