Aronoff Center for the Arts — Attraction in Cincinnati

Amazing staff that takes excellent care of handicap needs! I had a great experience as well last night so I wanted to share. I recently had foot surgery and had tickets to a show last night. I debated on if I should go or not and in the end, decided I had to see this show. So I headed to the theatre on crutches and was ready to navigate the crowds. However, I didn't have to! As soon as I walked in, I was greeted by a staff member who offered me assistance. She grabbed a wheelchair for me and took me directly to my seat. They then took my crutches from me so I didn't have to worry about them and made sure I knew who to flag down if I needed anything. They checked on me 2 more times before the show started. Then, during intermission, they came over to see if I needed my crutches to go out. I decided to stay put and they told me to grab them if I needed anything. When the show ended, I stayed where I was to let the crowds die down. I scooted to the end of my row, where I was met by an usher with my crutches and the wheelchair again. They wheeled me all the way outside the side of the theatre where I had dropped my car (valet) and made sure I got taken care of by the valet people. I felt so at ease and was so impressed by how well they took care of all my needs. They ensured I was not jostled, didn't have to navigate crowds on crutches, and avoided me having to do the stairs. They went above and beyond and I had a great night! Note, I am a regular attendee at this theatre and always have a fantastic time, but this night was...

Saw BJ the musical and had a generally very good experience. The actors were phenomenal and we adored everything. Only thing was that at the end, our group split up so I could bring my car so my sibling with a mobility impairment wouldn't have to walk in the weather. One of the ushers brought them to a meltdown because he was intentionally ringing his keys near them and my partner to rush them. I understand wanting to lock up, as a fellow worker, but there wasn't much that my people could do given that I was the driver. Making snide comments to a visibly disabled teen and my partner really brings down the enjoyment of our evening. Everyone else was phenomenal-- I really wish I didn't have this end experience to blight it. We also significantly struggled to be able to use the elevators, which is understandably out of the lovely ushers' control, but seems like a bit of an oversight on the building managers' ends. It's really making me reconsider seeing Six the musical there, which I was honestly looking forward to and considering buying tickets for-- but if it's going to lead to meltdowns because of this, it really doesn't feel worth it. Not the most disability friendly, unfortunately. I hope all of the actors and other folks continue to do well with their shows-- they did a wonderful job and this doesn't discount from 90% of the experience and people there! Just sucks that one person affiliated decided to be a bit of a...

I have never been treated so kindly. Even before stepping foot into the Aronoff Center it was clear how helpful and wonderful all of the workers here are. I bought tickets to see Waitress and was unable to go to the show due to inclement weather. I called and spoke to the sweetest man who issued me a gift certificate for the amount I had spent. At the last minute, I was able to get out and make the drive to Cincinnati for the final showing. The wonderful woman, I think her name was Ashley but I can’t recall at the moment, helped me with booking the tickets and took care of everything. Then when I showed up, Lee and the lovely lady who had helped me on the phone told my sister (who had flown in from NYC) and I they were sorry to hear about our troubles making a performance of Waitress and grateful that we were able to come today, so they had upgraded our seats. It took everything in me not to start sobbing on the spot. It was such an unexpected act of kindness, to now have seats that I would have never been able to afford truly meant the world to my sister and I. I’m not sure if I can even convey how much this small act of kindness has meant to me. But if these are the kind of people who work here then I’ll happily drive to Cincinnati for any show I want to see. Thank you to everyone who worked to get together this gesture, and to all of the many workers who have gone out of their way to be nothing but kind, understanding,...