Office Depot — Attraction in Conroe

Bought what I thought was a really nice HP Printer here. This was about September of 2020. It has a HP one year warranty. Around the end of November I needed to print some envelopes and found out that the printer would tear up all my envelopes. Something in the grabber wasn't doing its job. A quick search on the internet showed that this was a big problem for the HP Envy Pro 6455. Spent the next three months trying to get a live person or a working channel with HP to solve the issue. Seriously....I couldn't get through.

I don't need the same printer if the envelope printing issue is universal.....I need a different printer and I needed someone to help me make that happen. Finally spoke to a real live HP tech today and they said I just needed to take back to where I bought it. HP could not help me unless I bought directly from them. Just FYI...this was after three months of trying to get through to a live person at HP.

Anyways... I was informed at the store that they could only replace with another HP Envy Pro. I really don't want another printer that has the same issues. My printing needs are simple. Some PDFs, word docs and an envelope every once in a while. They said I should have brought it back within two weeks. Look....I know it is not up to Office Depot to honor the HP warranty but if this is a widespread issue with these printers and HP is not going to honor the warranty, I would hope the store would go to bat for us little guys out here. They ae selling the product. They are the face, if you will. Customer service would go a long way in store loyalty from customers.

Now I've spent $160.00 on a printer that only does some of what I need. I will just have to dump the printer and buy a new one. Hard lesson learned. I can tell you where I will not be buying it....or anything else for that matter. Too many choices out there from folks who will stand behind...

I am BEYOND angry with this Office Depot and wish I could give this place zero stars. Me and my other friends came into this store looking for important things to buy that we needed and minding our own business. While we were looking around the employees started to follow and watch us to make sure we weren’t stealing, not anyone else just us, at the time I was like okay, whatever, you do what you gotta do if you truly believe that we’re doing what you’re accusing us of and so after a while they were following us, the guy that looked like the manager was asking my friend very personal questions that’s none of their business and then asking me about what I’m buying which is also none of their business and it was very weird and began to become out of hand, I was going to check out and one of the cashiers were talking on their little electronic device and checking a customer out and then suddenly the cashier looked at us and then the customer and I know damn well that wasn’t a coincidence but what really pissed me and my friends off is that after she got done checking out with the man that looked like the manager, she was half way to the door to leave and heard the guy saying on his device that “he’s taken care of the problem” like what problem? I’d love to know what the “problem” was. Together we spent about $500 there and they just treated us like we were criminals and I’ll never forgive them for such total disrespect. The employees here need a lesson on respect and how to treat a customer because this was just so ridiculous and extremely out of hand and I will NEVER EVER IN MY LIFE EVER come back to this horrible disgusting place. I wouldn’t recommend this...

Office Depot Conroe TX - I paid for a nearly $50 purchase with my debit card and the item was defective. They withdrew my money immediately from my bank on the day of the purchase.

When I went to get the refund, I asked for cash back and the manager said that’s not an option and had to go back in the card. I asked her how would they handle it if I had my receipt but did not have the card. She said they would refuse to refund the money because they don’t have to without the original card used to make the purchase.

I asked what my options were and the manager called over another manager and they both said I don’t have another option. I asked how long it would take to get my money back into my account and the manager told me 3 to 7 business days. I said what happens if the money is not returned. The manager said, take it up with corporate. I told them they have horrible customer service and they won’t be in business another 5 years. The manager said frankly she didn’t care because she was retiring anyway.

Don’t buy anything from these crooks!!! Buy local from a mom and pop store if at all possible. If not, get it on Amazon! But avoid Conroe TX Home Depot like the plague. Subpar items, overpriced products, and customer service that neither benefits the customer or can be considered service! I’d give -5 stars if that...