Chipotle Mexican Grill — Restaurant in Conroe

This place has amazing service, happy employees, and fast working, they try too push the line out as much/fast as they can, the fact the a lot of customers complain about their food not being served fast after it’s been order online, how they didn’t get what they want, how employees are rude and disrespectful etc, the fact that they have no real respect to these employees and want too “humble” them and take pictures of them that’s over top rude and disrespectful because if there was another customer/employee taking a pic of them I’m pretty sure that would’ve been a whole different situation.they are just doing their job and you don’t know if it’s their first day on the shift, but of course the customers always want to be right. I myself worked at fast food places so I know what is like to deal with all these people complaining, if you don’t like it because it’s too busy come back later but I know chipotle is always busy so I wait patiently too order my food you’re not the only that’s having a hard day everyone else is, is not just about you the world dosent revolve around yall instead of making the place and places yall want to eat at better yall complain and and do reviews which makes people not want to work there because of the types of customers there is in that store. Chipotle is open 7 days a week just for one mistake out of all the times he’s gone Corey Austin wants too take a picture and humiliate a employee you might not take your job serious but these employees do that man posting the picture is like he wants something bad to be done too her. And chipotle itself should take that review down because is not okay too take pictures of employees when there’s managers on shift and a HR number that should be available but he wants to take it to google and try and get chipotle free...

I am here to write my own review and the first thing I noticed was how many recent 1 star reviews there are - obviously no one at corporate cares about this. I decided to have a bowl today and when I received it, the first thing I noticed was the brown, disgusting guacamole (for which you pay extra). This has happened before and the excuse was that "the avocados came that way". The second issue I noted was the long, dark hair that was tucked in my food - not on top but all the way in there. I used DoorDash so they refunded my entire order and that was fine but I felt the store should also know about the lack of quality control. I tried calling but there is no way to speak to someone at the store. I drove there in ridiculous traffic which took a very long time. I walked up to the counter with my bag in hand the girl at the cashier area did not have the sense to know that I may need some assistance. I finally had to tell her that I needed help and have a manager come out. I explained everything to that manager and the excuse was "the avocados came that way" - I knew that was going to be her canned response. She had no concern that there was a hair in my food and she seemed unconcerned altogether. No apology, no empathy, she simply said "do you want me to make it again?". Seriously, like I would ever eat there again. I also told her I could not reach them by phone and she said "we do not have a phone". I did note that some of the girls did not have their hair pulled back tight nor was it covered so that explains the hair. The lack of customer service is worse than the poor food quality. If they had taken this seriously and seemed to care, I may not be here writing this review. I will never return to this location and I thought I would share my experience...

Let me start by saying this: I’ve been ordering the same exact veggie taco bowl at Chipotle for YEARS—and never once had a problem. Until today. The disrespect and attitude I experienced from the oldest woman working the line, whose name I believe was Monica was honestly unreal.

She looked to be about 60, and from the moment I walked up, her energy was nasty. I don’t eat meat—so when I ask for a veggie taco, I mean veggie taco. I always get it in a bowl and I’ve never been questioned about it… until today.

She looked me dead in the face and said she was going to charge me more. For what? No meat, no extras—just veggies, rice and beans in a tortilla!? I told her I order this literally all the time and never have an issue. She dismissed me with an attitude like I was asking for a favor instead of placing a paying order.

To make it worse, she starts walking away talking about me in Spanish to her coworkers—clearly not realizing that I’m Black and PURETO RICAN - and understand every word! The audacity. You don’t get to be rude and messy in two languages.

Thankfully, Cynthia, the manager, was incredibly kind. Her energy was everything—sweet, helpful, professional. Same with Natalia, the general manager—she listened, and I appreciated that. But I genuinely feel sorry that they have to work next to someone as disrespectful and unprofessional as Monica. She has no business being in customer service, and honestly, at her big age, she should know better. That kind of attitude is exactly why she’s still behind the counter at Chipotle mad at the world. Life humbles you when you don’t know how to treat people—and clearly, it already has.

Do better, Chipotle. The energy at the front line represents your brand—and today, it was giving...