uBreakiFix - Phone and Computer Repair — Attraction in Cupertino

Long, but maybe helpful to other iPhone owners considering UBreakIFix for a screen repair: I first brought my iPhone XR in on August 24, 2020 for a screen repair. The repair was finished in less than 1 hour (less than the time I was quoted), and the staff was friendly. However, when I got home, I found that my Face ID was no longer working (it was before the repair). I tried restarting my phone, tried setting up a new face profile, and my device would not even recognize that my face was present. I called UBreakiFix, and they told me to bring the device back in as it was under warranty and they would "run diagnostics". When I came back in, they said the diagnostic would take overnight so I would have to come back another day. Fast forward to today, it is now October. I have been back into the shop at least 12 times for more "diagnostics", "Face ID repairs", and whatnot, and my Face ID is still not working. Multiple parts have been ordered and although I am consistently assured that when the part arrives I will be contacted, twice now after waiting 3 weeks from the promised order date, I have called in to check on the status only to be told the device has already been in the store waiting for me. Once, after receiving an email that a part had arrived, I went in for the repair and was then told that the part could not be located so had to be ordered again. I feel like there is no transparency, false promises, and placating responses that fail to address the true issue. I have been told multiple times that the device was fixed, only to take it outside to try Face ID and have it continue to not function. I have been told that a replacement phone would be ordered for me, but instead each time I come in they want to "try one more thing". I have been told twice that a manager would call me, and instead each time I called back days later to check on the status of that supposed call, the manager seemed to be using the tech as a middle man to tell me something instead of talking to me directly. I watched a tech google why Face ID wouldn't work after screen replacement. I have been told that I need to update my phone to fix it, when in fact Face ID had been working perfectly fine on the current operating system it has been on. I am frustrated and hope to spare someone else the ridiculous back-and-forth I have experienced. I believe that the workers I have interacted with are kind and are trying their best, but some honesty and straightforwardness are apparently too...

Worst service I've had anywhere. This place gives worse service than the government, and I've spent hours on the phone trying to get through to the edd. That frustration is nothing compared to dealing with ubreakifix Cupertino. At least at the end of an edd call, I know something is happening with my account.

4.26.21: I brought my chromebook device in Monday because asurion told me to bring it to a ubreakifix store, and If they couldn't determine the issue or fix it, they would ship it out overnight asap to asurion. Asurion processing took so long (3+ weeks, multiple model number submissions and I had to threaten with a bbb complaint and fraudulent charge complaints) I had already brought the device to be checked here, and they knew they couldn't fix it so they said they would ship it out.

Excuse here and there and ubreakifix said the printer is suddenly broken. They said it'll get fixed and they'll print it another way and ship it out that evening/the next day

4.29.21: Thursday I call ubreakifix Cupertino because I find out I have a balance they are charging me (for what!!!??? My insurance claim told me to bring it here for them to SHIP, not to do anything else with) I find out they haven't shipped my device and it had just been sitting in the store all week waiting for nothing. The employee on the phone seemed extremely apologetic (which they should be, it's not my phone it didn't get shipped it is completely theirs) and says he'll print out the label tonight and ship it out tomorrow, and inform me when it happens (I had to ask him to let me know because it seemed like he wouldn't) I am so furious at their lack of accountability as they are costing me time and money.

4.30.21: Friday I call in at 4pm because I got no sort of notification whatsoever. Again, the employee seems extremely apologetic explaining to me that their printer just broke (the same thing a separate employee told me Monday, so they are lying, or they are holding my property while I am getting charged insurance premiums) and that he printed it the day before but just hasn't shipped it yet. If it's 4pm, when the heck do you plan on shipping my device.

I could have shipped this and had it to asurion by Tuesday.

If I don't get any sort of update by today, I will be forced to file formal complaints against this location, as they charged me for service, are holding my personal property, and costing me monthly insurance premiums.

Will update...

Frustrating Experience at Ubreakifix Cupertino branch with Limited Apple Device Knowledge

Review: I recently visited Ubreakifix Cupertino branch with hopes of getting my Apple device fixed, but unfortunately, my experience was far from satisfactory. It became evident that the technicians at this particular establishment lacked the necessary experience and knowledge when it comes to Apple devices.

From the outset, I was greeted by friendly staff who seemed eager to assist. However, as I explained the issues I was facing with my device screen, and appointment I fixed through Asurion. it became apparent that their expertise primarily revolved around non-Apple devices. They seemed unfamiliar with the intricacies of Apple products and were unable to provide accurate diagnoses or effective solutions.

Despite their best intentions, the repair shop’s limited knowledge and experience with Apple devices led to a frustrating series of missteps. They attempted to apply generic troubleshooting methods that were not applicable to Apple devices, leading to unnecessary delays and failed attempts at resolving the issues.

Moreover, their lack of familiarity with Apple’s ecosystem resulted in incorrect advice and recommendations for screen replacement. This only compounded my frustration, as I ended up wasting time.

Throughout the entire process, it was evident that the technicians were out of their depth when faced with Apple device repairs. It is disheartening to encounter a repair shop that claims to provide comprehensive services but falls short when it comes to specialized repairs, such as those pertaining to Apple devices.

Considering my experience, I cannot recommend this mobile repair shop to individuals seeking assistance with Apple devices. It is crucial to find a reputable establishment that specifically specializes in Apple repairs and possesses the necessary knowledge, expertise, and access to genuine Apple parts to provide a reliable and effective service.

It is my hope that this review will serve as constructive feedback to the repair shop, encouraging them to improve their skills and broaden their knowledge base to better cater to customers with Apple devices...