Apple Perimeter — Attraction in Dunwoody

Apple perimeter has some of the worst customer service ever. My brand new iPhone 16 pro max went in to reboot recovery mood with the apple logo after I tried to update it to the latest software so I took my phone here to see if they could fix it. When I get there I was checked in 6:15 store closes at 8. The first tech heavier set female with dreads was very nonchalant and like oh ok it’s just stuck in recovery mode we just need to reboot using I tunes I inform her I don’t think that is the issue and she says well let’s try this first and proceeds to assist another customer while it was trying to recover in iTunes after it does this reboot process and still doesn’t work I go inform her it didn’t work she comes over and starts the process again and again of course it didn’t work after several tries she then lets another colleague Collin I believe try to assist he does the same thing and after 2 tries with no success he then informs me that they will have to repair the logic board and I’d have to leave my phone since it’s now 7:15ish and the repair is going to take 2hrs. I say ok but why not just replace the device since the phone is practically brand new with the limited warranty and apple care plus he the states they have to try and repair it first and phone should be ready by 11 am the next day. After getting off work the next day you guessed it I went back and my device was not fixed the tech comes over and informs me that they will have to ship off my device to their depo store bc the repair in store was unsuccessful. I tell him no id rather just get a new phone I don’t have time to wait for all this and the phone is covered with warranty and apple care he says they can’t do that and they have to send it off for repair and they going to give me a loaner phone a freaking iPhone 14 not even a pro max that tech doesn’t help me set up the device to use tells me to go over to T-Mobile for assistance He also says my phone should be ready on Tuesday or Wednesday of the next week being it was a holiday weekend. Long story short they didn’t fix the phone for over 2.5 weeks during this time I repeatedly asked for a new device since the repair was taking to long. I eventually get the call to come get my phone and when I do I believe his name was Darrell assisted after inspecting my device I notice they left lint in my camera I told him he very nonchalantly said aren’t you going to call to get it replaced with support so y are u worried I told him that’s besides the point y’all shouldn’t have called me if my device wasn’t ready bc lint wasn’t in my camera before he gets the manager Iesha who basically has the same attitude says she can sign it in for repair but she can’t replace it I think not I’ll just call apple support myself bc at this point it’s ridiculous . After speaking with support they recommended going back into store since the initial repair was fixed and it didn’t have a issue the prompted replacement I visited another Apple Store and my needs was addressed immediately. I know managers have the authority to make decisions in situations like mine after all I had been through the manager should have immediately fixed my device not say she can check it in or gave me a new one instead of wasting my time and theirs bc the day device was covered under limited and apple care plus. Apple Perimeter DO BETTER!! Have better expectations for your customer after this experience I’m definitely thinking of going back to Samsung thankfully the other store heard my cry and assisted...

Manager named Katheryn or Catherine is just terrible. This past Saturday my family came in to get an IPad screen fixed and was initially told it would be ready in a week. The customer service punk who was helping my family (some guy with glasses and dark hair) then said we had to buy a new iPad and that they would keep my daughters old iPad. They charged use $349 for the same iPad that only needed a screen fix and the customer service punk told my family everything would transfer over to the new iPad. He deleted the old iPad and didn’t bother to explain what needed to be done to keep everything, the new one didn’t download anything except a few pictures and games and my daughter was left crying because all 10k+ of her pictures and notes were deleted. When my daughter came home inconsolable I called the Apple Store only to have a terrible manager named Catherine blame us for what happened and that we should have known the pictures wouldn’t download. No accountability, no apology, nothing. She then went on to explain that it was our fault for signing their “iron clad” documents which allows them to do what they did to my daughter, that they have the right to delete all iPads and customers don’t have any rights and she said there was nothing we could about it and again blamed us and my 10 year daughter for not knowing better. My daughter came in for a screen fix!!! Not a new iPad that cost us $349 and they kept my daughters old iPad. I asked if we could have it back and to return this new iPad and she refused saying we signed over the old iPad and that it’s “probably already gone” for refurbishing (within 30 minutes?????). She is a terrible person and has zero empathy or customer service skills. She continued to blame us and my ten year daughter saying my daughter should have backed up her stuff. Well we weren’t expecting apple to steal our iPad and delete all of our stuff. We came in for screen fix. This store is full of scammers and they stole my daughters iPad and made us buy a new one under false pretenses. The old iPad worked and the screen had a small crack in the corner but they stole the iPad, made us buy a new one and refused to return our old iPad. The customer service guy knew what he was doing and could have been kind and told my family who was with my daughter to back up her stuff before HE DELETED all her stuff. But he didn’t. He told them “everything will come back to the new iPad” and that wasn’t the case. Not everyone is tech savvy especially a 10 year old but Catherine the terrible manager kept referencing the document my family signed allowing them to basically get away with what they did and blame us for not knowing better. This is a terrible apple store and they basically stole our iPad and we can’t do anything because something was signed (for fixing) but I guess that document also allows them to lie about not being able to fix a crack, make you buy a new iPad and if you lose your memories and everything on your iPad it’s your fault! Apple doesn’t have a spec of integrity as a company and they must condone this behavior and theft because that manager was way to comfortable to blame us and remind us that we couldn’t do anything about what happened or have our iPad back. All the shady things this company does...

Shame on you Apple Perimeter… literally the worst experience ever, 10/10 do not recommend. If it weren’t for Nadine, Taylor and the sweet girl at the front (never caught her name) but I’ve checked in with her twice now, shoulder length hair with glasses, I would literally rate this place in the negatives if possible.

I own all Apple devices, but this was my first time needing a device serviced, in this case, my semi-new Apple AirPods Max. Three months into using them, I started experiencing what I personally believe to be a glitch. My right ear would make a sort of white noise. Audio played fine, but there was a fuzzy, static noise that would play in the back of audio during EVERY use. I googled the concern and found that many other AirPods Max owners were experiencing the same thing. With my AirPods being 3 months old, they were still in very new condition so the issue concerned me. I brought my headphones to send to repair on Dec 21st. Nadine helped me in jotting down the deets of my headphones and explained to me what’s to come next.

I arrived to pick them up a week and some change later on 12/30 and upon unboxing them, they not only came back with damage (scratch on the right cup that was NOT there before) but the problem persisted. When I communicated my concern over the scratch, the rep at the time told me I needed to contact Apple tech, all while Apple tech is telling me my concerns need to be taken up with Apple Perimeter. Go figure right? This is where I lost it…I called tech that weekend and was transferred to a Michael from repairs at Perimeter. Michael communicated to me that “the repair team basically constructed the AirPods so if they are saying nothing is wrong, then nothing is wrong with them.” Then he LIES and says, “ahhh this is sticky Fiona bc the person who took your headphones in wrote down that your headphones were scratched upon coming in.” So of course, I asked him where? I also had a personal copy of the typed up diagnosis and nowhere did it list any scratch. This was CONFIRMED upon bringing my headphones in a second time. Also may I reiterate, my AirPods are literally new.

On 1/12, Taylor was exceptional at helping me get my concern to the repairs team (again) requesting a replacement be sent back. He jotted down every single detail, took photos of the scratch and made sure communication was transparent this time around. The next week, my headphones were back and the right ear and band were replaced. THIS time when unboxed, an orange what looks like fingerprint smack center of the brand new headband. At this point, I cannot believe it bc are you f’ing kidding me APPLE?!!! Is there no regard for the money spent here? Any regard for my $600 headphones? Nadine assisted with a alcohol wipe that got it out, but the carelessness at this location is mind blowing. Luckily, the issue seems to be resolved now but God I hope I never have to leave my pricey gadgets in their hands ever again. The service was disgusting from...