Best Buy — Attraction in East Rutherford

Bought a defective camera where the battery holder is missing the spring and batteries would get stuck when used. When brought back the “geek squad” lady with curls (on May 12 at 2:30PM) quickly snatched the camera and unpacked everything without asking what the issue was and said there’s nothing wrong with it— I should mention it took her a total of 30 sec to check. When I tried to tell them what’s wrong with it the lady literally said “I have a degree in photography and there’s nothing you can show me that would allow me to process your return without throwing the $200 restocking fee on you.”

I tried to explain the camera simply can’t work work with the battery holder like that and three employees started shouting saying they’d get in trouble if they process any return and waive the restocking fees because thats corporate policy. I tried to tell them that makes no sense and they’re like I’m doing my job and you can show me a million things wrong with the camera I’m just gonna charge you a fee regardless because I work for Bestbuy and you don’t.

They then push the camera back at me and didn’t bother to put in all the parts they took out back into the box and I had to ask them to please hand the missing parts back at me so I can deal with this and she pretty much pushed it at my face.

I understand they have a policy. But to blatantly yell at people for trying to return and play hard ball the moment you walk in is just beyond me. Not to mention they actually have a policy to waive the fees if the item is defective or damaged.

But hey what can I say? The lady has a degree in photography and she won’t even let me finish one sentence about the problems with the camera. She said she also own a lot of cameras and that’s enough for her to be a complete jerk to...

DO NOT WASTE YOUR TIME WITH TRADE IN AT THIS LOCATION.

Today I went to this Best Buy in hopes to trade in my MacBook to buy AirPod Maxes. Before erasing my MacBook at the Apple Store I went to Best Buy to see if it was worth trading in and erasing my MacBook. I got quoted for $400, I went to the Apple Store waited an hour and a half for an appointment to open up, got it erased and headed back to the Best Buy upstairs. As I’m waiting for them to finish looking over my MacBook the 2 employees are taking pictures and whispering behind the tills 2 feet away from me talking about my MacBook. The girl who took my MacBook in the back to have someone check it out 2 hours ago came back to the tills and told the two guys it was $400 like it was first said. After 15 minutes of me standing there and them whispering, they told me they could only give me $280, because of a small crack in the top corner of the screen, even though it was previously examined. I was frustrated and upset I told them no thank you walked out then decided I should speak to the manager, so I went back into the store told the employee and told me the manager was in the mailroom and would be 5 minutes. I said okay I will wait and sat and waited. Then the employee came back up to me and said the elevator broke and the manager is going to be a while and asked “are you sure you want to sit here and wait?” I said yes and continued waiting. When the manager came I explained the situation, he told me he couldn’t do anything because if they gave it to me for $400 he would get money taken out of his paycheck. Then I asked so “what can you do?” He offered me 10% off of the AirPod maxes and I declined. Everything on my MacBook has been erased for no reason and 2 hours of my...

The workers at this store are operating at 2% brain capacity. Everyone from the cashiers in perpetual training, to the 'experience supervisor,' to the manager—no customer service etiquette, no functioning neurons.

I had a pre-order for a phone with a trade-in processed and ready for pickup. I arrived on time and they brought the phone out from the back. They gave me the runaround for an hour with both my current phone and the new phone in the box with my name on it, behind the counter.

They refused to "release" the phone to me because they claimed their system would not allow them to process the trade in. The manager's brilliant proposition was to cancel my order and re-order it. Except, in her words, the unit earmarked for me would be "burned" and could not be sold to me, and they had no other phones in the store.

They "called" their back office and were effectively told "yeah sorry he's ** out of luck." That's because that team is functioning at 1% brain capacity.

Other Best Buy locations had similar issues and they processed trade-ins manually, rang up the phones at full cost, and applied a gift card to offset the problem. These people could not think that far because again, how can you, when you do not have 98% of your brain's propensity for cognitive function available to use?

They had me waiting with absolutely no resolution to offer. Best Buy will not see another dime from me or from the half-dozen people I know personally who were "burned" today by their complete, utter incompetence.

This Best Buy is the Island of Misfit Toys personified....