Tempur-Pedic Flagship Store — Attraction in Fort Lauderdale

I had no intention on picking a new mattress that day but the sleep ‘agent’ Sharon was so knowledgeable and helpful without talking my ear off or being agreeable without listening to me that I bought a mattress on the spot. The Covid sheets they had to put over the mattress really allowed me to be comfortable with laying down and trying every mattress in the store! It’s nice to be the only person to have touched it. I always get grossed out laying down on something that 400 people touched before me. Every mattress store should do this. I am super happy with my purchase - it takes some getting used to because my body isn’t used to being supported in the right places, but after a few nights I’m sleeping better than ever. I even went against Sharon’s suggestion and bought the Adapt Pro firm over the medium, and when I realized she was right the store exchanged mattresses no problem. If I have a gripe it was that I couldn’t exchange it online because I bought it in the store, and was forced to physically call and contact the flagship store directly. THAT was annoying because I couldn’t catch up with Sharon and had to deal with some guy who was helpful, yet couldn’t wait to get off the phone and...

If you are in the market for the best mattresses, look no further. They are only a few showrooms in the country that have this wide a selection of Tempur-Pedic bedding so you can lie down and experience all the choices. The young salesman was very knowledgeable and helpful without feeling pressured. He also assisted in n purchasing sheets and pillows. We bought the TEMPUR-Ergo® ProSmart® Base - Split CA King, with the TEMPUR-LuxeBreeze® - Firm, Split CA King mattresses and appropriate bamboo Luxe sheet sets as well as their TEMPUR-Adapt ProLo + medium Cooling pillows in a King size. We received the white glove delivery service and was called 48 hours later to arrange the delivery. Availability was the following day! How is that...

I just spent over $5,000 at this store and left feeling frustrated and disappointed. I was promised $300 worth of free items with my purchase and specifically asked for a pillow to take home that day. The associate helping me forgot to include it, and I was told nothing could be done—that it would have to be shipped.

After leaving upset, I came up with a workaround: I’d buy the pillow now and return the shipped one later. Luis approved it, but now I have to return to the store again—something that could’ve been avoided with better service and communication.

This whole experience has left me questioning the process and whether the store truly stands behind its promises. For a major purchase like this, I...