Rose Couture Nail Bar - Fort Worth — Attraction in Fort Worth

Worst Experience Ever at Rose Carter Nail Bar (West 7th Street)

I just had one of the worst experiences I’ve ever had at a nail salon. While getting my nails done, my nail tech accidentally cut my finger — it started bleeding and burning right away. And because my head was turned talking to my friend next to me I wasn’t prepared for when she cut me so the unknown and pain startled me and made me jump and scream a little in pain. Instead of offering to clean or treat the cut, she acted irritated when I asked for it to be washed off because dip powder was getting into the wound. It was burning and I was trying not to cry. I knew it was an accident but honestly with the burning not going away and then the treatment I then was getting and meting dismissed along with her then not caring about the work on my nails.. I asked to black matte on 2 nails and the other 3 to be a natural clear. The matte black was smudged and I just asked if she would fix it. She stated she was going to buff it and never did. She then told me to go wash my hands and here I returned she had cleaned the station, took my drink and disappeared. I then went to the manager to ask for some ointment since my finger was still burning. The buffer had cut the skin side of my finger/nail and was an open cut/wound along that crease on the side of the finger so it was constantly opening and burning. I also asked if she could fix the smudge on my matte black nail and that I wasn’t aware that she was finished. He said he would get her and so I went back to sit down by my friend and then station. We then proceeded to talk about a subject that had nothing to do with nails and after 15 minutes I realized they forgot about me and I needed to leave so I decided to go check out. I let the receptionist know i needed to check out and that I think they forgot about me and that I would get that nail fixed later at another shop that I needed to leave. The manager was helping another customer and stopped and started he would help me in a minute. I waited and then he came and walked up to me around the counter and proceeded to tell me that he wasnt going to charge me for services ($45 dip powder). Then To make things worse he proceeded to tell me that another customer said they felt “uncomfortable” around me, which felt completely unnecessary for him to feel the need or that it was appropriate to say that then judging me and having no appropriate explanation as to why he apparently agreed and sided with the customer that voiced this that had no idea what happened. And knowing who it was or I’m sure I can guess and the looks this customer gave me when I sat next to her. It was honestly racially biased, considering I never raised my voice, cursed, or acted out. I told him it was unnecessary to tell me what that customer said and I didn’t care. I did nothing wrong and that basically was telling me that I was wrong for voicing being cut by his nail tech or the dissatisfaction I had with my nails and how they were smudged.

This entire situation could’ve been handled so differently with basic customer care and empathy. Instead, I left in tears, injured, and had to go to another salon to fix my nails. I will never go back, and I hope they learn to treat customers with respect, especially when they make a mistake that physically...

I am writing to formally document an unsatisfactory experience that occurred at your location on June 25, 2025 which I believe reflects a breach of expected service standards and potentially misleading business practices.

I had two confirmed appointments scheduled for that date: a manicure at 2:45 PM and a pedicure at 3:00 PM, as reflected in email confirmations I received and presented at the time of service. I arrived early at 2:40 PM, checked in via the iPad as instructed, selected my nail polish, and was directed to chair number 525.

At approximately 3:00 PM, a technician began my pedicure as scheduled. At 3:10 PM, I inquired about the status of my manicure, since it had been scheduled to begin prior to the pedicure. The technician left briefly to ask and returned without explanation. Moments later, a male employee at the front desk, I believe his name is Andrew, approached and informed me that because I had not entered a note requesting concurrent services on the ipad at check-in, I would now need to wait an additional 15-20 minutes more for my manicure. I told him that my appointment was made for 2:45 and a manicure 40 minutes later than the scheduled time was not ok.

When I expressed confusion, given that I had two clearly timed confirmations which I showed Mr. Andrew, he raised his voice, argued with me publicly, and insisted the error was mine. I explained that I had not seen a space on the iPad for such a request and reiterated that I had documentation of the confirmed appointments, again showing him the email confirmations. Rather than resolving the matter professionally, Mr. Andrew continued to speak to me in a tone that was dismissive, condescending, and inappropriate. When I stated that I could not remain for two hours, he replied, "Fine, I'll just cancel your manicure," and walked away. At this point, I also requested that my pedicure be canceled, as it was intended as a supplementary service and the environment had become uncomfortable.

The pedicure technician was then abruptly instructed to stop service and leave, without so much as a word of courtesy or concern for the situation. Fortunately, she was kind and ensured my feet were clean and dry before departing. I gave her $20 cash. (which I felt was very generous considering she had only put my feet in water and removed polish) The incident was not only disruptive and embarrassing but also demonstrates a lack of training in client communication and a blatant disregard for honoring scheduled appointments.

This manager is RUDE, arrogant and has no idea what customer service is! Andrew- your attempt to gas-light me and tell me my 2 SCHEDULED appointments were not honored because I didn't write a note in comments did not work. I, and others around that heard you agreed with me, stating they would have been very upset too! Additionally, it was confirmed by another Rose Couture salon there is not a place for me to add a note like that. In fact, they said you should have apologized for the oversight and offered a complimentary upgrade or other solution to help soften the 40 minute delay.

Potential clients, don't waste your time, go to...

After leaving the below Review, the manager AG contacted me & apologized for how the situation was handled. The apology seemed very sincere & I appreciate how AG truly wanted to correct the issue. Thank you AG for reaching out!

Management disappointment (MANAGER AG) & Inconsistent service/knowledge between Nail Techs... I have frequented Rose Couture for some time now for primarily Manicures. The Pedicure services I have received here have been mediocre. On this last visit, 1/18/25, I purchased the Peppermint Jelly Pedicure for both myself & my mother. I have experienced Jelly Pedicures at other salons & KNOW how the Jelly is supposed to feel; there is a water to jelly solution ratio that has to be known for the Jelly to work appropriately. The Tech I was assigned was unsuccessful in getting the Jelly to formulate correctly, although my mothers Tech was able to perfect & my mother was soo enjoying the Jelly feel. I expressed my concern to my Tech & she attempted to correct & started the Foot bowl over & got the Jelly substance formulated correctly the third time. However, I was unable to enjoy the Jelly portion bc as soon as she got it corrected, she added more water. In addition, during the Neck massage, My tech did not use the Hot stones on my neck, however my mothers Nail Tech did.

Upon Checkout, I explained my dissatisfaction with the pedicure service for myself only & the desk clerks were very understanding. It was the MANAGER AG (I believe this is his correct name) who tried to give the worse Manager reasoning towards the situation. He stated that I need to let them know in advance if I want to sit in the water tub longer, bc when they are busy as they are on a day like Saturday, the techs typically dont let your feet soak long times. Im sure my facial expression was blank towards this dumb explanation. AG then tried to follow-up & say but they should still not rush your job; so you just contradicted yourself.

When you are paying $350+ for services in total (the Pedicures being $100 each), you expect to get what you pay for. If you have a description of services to be received & I select that service, I EXPECT TO RECEIVE WHAT IS DESRIBED & WHAT YOU EXPECT ME TO PAY FOR.

I was offered a 15% discount, so $15 off $100 service for 2 big components of a pedicure I was unable to enjoy.

In a Nutshell, to management, please work with/train your staff on services offered & make sure their is consistency on all services listed & offered. Any paying patron of a business, doesn't want to feel disregarded & you need to Listen fully to the customers concerns so that issues like this are rectified & hopefully wont happen in future events. Al other services we received that day...