Apple Bayshore — Attraction in Glendale

Possibly the worst Apple store, or maybe just store in general. Read on.

There's a few things you expect when you walk into an Apple store: tons of employees, standard Apple pricing, and getting asked a million times if you need help.

Well, in this particular case, I did need help. I recently damaged my Mac and needed a quote for the repair cost. I walked to the Genius bar and arrived at the back for along with another customer. Only one employee was at the Genius bar, and already helping another customer. We both waited almost 5 minutes before hearing anything from any employee. It should be noted that many employees (6-8 I'd guess) walked by us without so much as "have you been helped?" or "We'll be with you shortly." The other gentleman even asked me "How hard is it to talk to someone around here?"

Finally, two employees came up to us, seeming confused about which one should actually help us. Right as it seemed like one was about to ask me what's going on he said that actually someone else would sign me in... okay? So the gentleman in front of me was assisted first, and shortly after me. Or so I thought.

The employee asked "What do you need help with today?" in standard fashion, but, while waving his arm motioning for someone else...weird. About 5 seconds later another employee came up and he dropped our conversation. He and the other employee discussed another customer's issue for about 1-2 minutes, right in front of me, without so much as an "excuse me" or "one moment". Really?

Finally, he takes my information down regarding repair on a liquid spill and my contact info. I mention specifically, I am looking for a quote--more on this later. He mentions the wait is roughly 30-45 minutes, and to have a seat. What? The gentleman in front of me was suggested to go have grab a coffee or walk around and come back in 20 minutes. The heck?

So I sit down, and the only good part of this -- they get to me in about 15 minutes. Cool. We go to the genius bar where I explain that I have had a liquid spill on the notebook, and want a quote for repair. He scans the device then explains that all liquid related spills are a flat fee. Really? So I waited 30 minutes in total for a 1 sentence answer?

Honestly terrible. Makes me rethink buying a Mac if this is the service level associated with a premium device. My wife currently uses a PC bought at a Windows store, the customer service experience is night and day.

/EndRant. Thanks...

Absolute worst experience! I came in for service at the Genius Bar for my MacBook Pro and everything turned for the worst. I’ve only had my MacBook for about 4 years and nothing has gone wrong until recently when my battery started unexpectedly dying at 48%. I brought it in to be looked at in hopes the battery just needed to be replaced. Katie helped me and asked me some questions on the use of my laptop and the problems I’ve had. Again I’ve had no problems until this week where it started dying at a high percent battery rate. I use my laptop for College and Work, I am a photography and videography major so my laptop is important. After Katie plugged in her adapters to find the problem she saw the battery life was still in good shape and ran further diagnostics, with this my computer unexpectedly shut off and would not turn back on. She proceeded to tell me she didn’t know why this happened and asked me if this has ever happens before and I told her no everything worked just fine only the battery started going these past few days. She then told me she could revive my computer but I have the risk of my computer being completely wiped clean. Coming in I didn’t expect for the employees to break my computer and having this trouble so I didn’t think to back up my homework and documents on the computer. After reviving it nothing happens and I was left with a broken computer and my only options given were to ship it out for $600 or spend $2,000 on a new laptop. The fact that I came in for a battery repair issue and Katie saw nothing wrong with it and ran more tests and broke it then gave me the options of paying out of pocket for HER mistake is unbelievable! I came in with a MacBook in perfect condition and walked away with one that doesn’t even turn on. Unbelievable! She then continued to apologize and say she didn’t know what she did, this is your job how do you not know you broke my laptop. Every time I come to this location there always seems to be problems and no one knows how to do there job. Don’t have people work in certain departments they aren’t qualified for if they’re going to break your customers items and leave them with nothing but an expense bill for THE...

Absolutely terrible customer service. I went here to get my screen repaired. When I went to pick up my phone, I was met with the news that my phone failed to "recalibrate" and they needed to order another as the phone is an Iphone 6 plus and Apple doesn't carry anything older than 2 years old. Before I left I was told that the phone would be in on that following Tuesday. I went in on that Tuesday after I was done with work only to find out that the phone was not in yet, but was confidently reassured that it would be in on Thursday. Instead of me driving out to Bayshore on Thursday and becoming frustrated with the employees incompetence, I had a friend who was at Bayshore check on the status of the phone. That friend was informed that my phone was in the store and ready to be picked up. I was elated and drive immediately to Bayshore Apple to pick up my phone. I entered the store and was greeted pleasantly, then told to sit back by the Genius bar while they retrieved my phone. In fact the same Apple rep that I dealt with on the Saturday before walked by me and said, "You're Matt? I'll go back and grab your phone now!" I waited for 10-15 minutes, then I look over my shoulder to see him walking towards me empty handed. The gentleman proceeded to explain that it was not in the store and it was probably taking longer because it's a 6 plus. He couldn't answer any questions on why my friend was told that the phone was there or about the where abouts of the phone. He did "reassure" me that he reordered another phone though. It has been a week and only by going through Apple chat and having them call a friend and talk to her(as I am unable to do so) have I found out that my phone should be there Monday.... or maybe Tuesday, probably next Friday though. Apple bayshore is still expecting me to pay the Screen repair of $150 as a reward of the extraordinary, superhuman incompetence. I would recommend going to the Mayfair apple location if you live any where in Southeast Wisconsin as I have had nothing but well informed, pleasant experiences there. Even if you live a block away from Bayshore, go to the Mayfair location, you won't regret driving the extra 5 miles or...