Active Home Furnishings — Attraction in Grants Pass

Worst customer service ever! You would think that since your a small local business that you'd at the least do your job! I bought a mattress from mattress land and asked where I can get a used washer & dryer. Guy said as a matter fact we own active home furnishings acrossed the street. Yes that's right they own both! I paid 700 cash for a new mattress then drove across the street and spent 500 on a refurbished washer and dryer. Not even a year later the washer broke! I live alone so only wash about 8 loads a month. I called to get it repaired they said the repair guy would call that same day to set a time and day to fix it. He never called so I called the next day. He contacted me to the repair guy and he said he'd be by within 4 hours. He showed up not wearing a mask, asked it I rent and if it was from a property management. Why, I'm not sure. He turned my washer on, heard the noise it was making then changed the washer to another cycle then said a guy would call to pick it up. I asked why, he said to repair it in the shop. I said so your going to take my washer fix it then charge me God knows what! He said they'd call with a repair price before they fixed it then just left! I had questions that apparently he had no time to answer or just didn't care to share with me. So I waiting for that call for the pick up. I received a text telling me when they were coming. I text back that I had questions before they come pick it up. He text back they'll call me. That was a month ago!! BAD BUSINESS I WILL NEVER GO HERE AGAIN NOR WILL I RECOMMEND THIS PLACE...

I have nothing but great things to say about the service quality of this place! First off, I went in to by a dryer and they had it delivered and set up within a few hours of my purchase. The dryer for some strange reason was not working properly so they brought it back and tested it and it worked great for them so they brought it back and hooked it up and tried again. Unfortunately the dryer was having the same issue at my house but they were determined to figure out exactly what was going on and didn't stop till they found out. Turns out it was a electrical issue with the house outlet and not the dryer at all. The seller that helped me was Steve, he was quick, informative and kind. The delivery man was Scootter, he had a glowing, radiant, personally and was very careful with loading and unloading making sure not to leave any scratches on my floor. The 2nd delivery/ repair man was Elijah, he was incredibly knowledgeable and determined to solve the problem. He was patience and broke things down for me so I could understand what was going on. I could really tell he took pride in his work and I definitely appreciate the time he spent to get everything solved. If I could give more stars I would, these guys went...

I recently purchased a Fairly new Amana Washer and Dryer set from these Grifters,, the washer was not balanced and made a terrible Racket. They picked it up, returning it a week later telling me it's Fixed. Upon using the washer it was still not balanced and made the same Noise as before. Steve offered to swap out the Amana set with a much Older Kennmore set. I agreed, upon using the replacement set the Dryer Screeched like metal on metal brake pads, unbearable to listen to. So again Active picked up the Dryer returning it several days later, telling me it was fixed. NOPE upon using it the Screeching sound was still present. Next, Active swapped the Kennmore Dryer for an Old Maytag Dryer. Active told me the Maytag Dryer worked great.. NOPE the maytag Dryer does not Spin, makes noise and doesn't work, I AM NOT KIDDING.. Absolutely Fed Up I Demanded they pick up their dysfunctional equipment and refund the $795I paid. As of 10/27/23 ACTIVE REFUSES TO TAKE CARE OF THIS. As they Screwed around for 3 months into month 4, my Warranty has Expired... I will see Active in Court soon I am Sueing them for Fraudulent Practices and seeking Maximum Penalties for Deceptive...