Regal Palladium — Attraction in High Point

I purchased two tickets for the 45th Anniversary of the movie Grease which I was incredibly excited about! (the kid in me was squeeling!) I took my 15 year old granddaughter with me which made it an even cooler experience!

Arriving there, the parking can be a bit crowded as there is not only the movie theatre with many shows playing but there are also several stores surrounding the theatre.

Once inside there was an employee that was supposed to be checking tickets but he was leaned up against a counter sort of out of sight. I approached him and asked if that was in fact the theatre showing Grease as I didn't see ANY advertisement for it at the actual location. He nodded and I asked if he needed to scan the QR code in my electronic tickets. He shrugged and said he could do it or if I was going to get concessions, they could do it. We were in fact going to get concessions (and he certainly didn't seem interested in working at that moment), so we opted for that.

The staff member we got at the concession stand was much more pleasant and eager to help. I even asked him if they take Apple Pay and he kindly explained that it's only card or cash at that register. THEN I saw the sign that was right in front of my face telling me the same (remember, I'm SUPER excited about this movie! :-)) I apologized to the young man for missing the sign and he was gracious and said at least I saw it. lol He scanned my ticket and said "I didn't know they were showing this. I wouldn't asked off of work to see it." I excitedly told him they were showing it on the 17th as well. In hindsight, I think he may have been just being kind... but then again there ARE young ones that enjoy older musicals. lol

The theatre only had about 8 people in it, which surprised me. WHO DOESN'T want to see GREASE.... IN A THEATRE?! Either way, we found our way to our seats. There are little rotatable tables with each chair that have built in cup holders. Both of our squeaked as we moved them to sit down. We got situated and waited excitedly for the movie to begin.

They had some fun trivia prior to the movie as well as a recorded introduction from someone that had a part in the making of the movie. I wasn't paying attention as I was trying to get a photo with my granddaughter before the movie started. Again, there were only about 8 of us in the theatre so I wasn't disturbing anyone by doing so.

The film was playing on both sides of the screen as if it wasn't placed correctly. So parts of the scenes were not actually seen on the screen. That didn't bother me too much as I could still see the movie for the most part.

The seats were comfortable enough and recline back to an almost laying position which was nice. They were heated seats which I've grown accustomed to in the higher priced theatres (spoiled much, Renée?) but they were still comfortable. What was disappointing is the way they looked. They were peeling and look awful. The tables need some maintenance.

I DID like how this theatre has levels with like barrier walls for each level. So when you're seated, you don't see the other rows or people. That was nice! Felt more private.

The bathroom had many stalls but only one soap dispenser, which was empty. It didn't look as if the bathroom is being maintained much.

The waterfall and the lights outside really make the theatre beautiful at night time. My granddaughter and I stopped for a photo under the lights.

Overall a great experience but the theatre really does need to tighten up a bit on their maintenance and the staff that is...

I’ve had some weird experiences at this theater. None of which have been bad enough for me to be actually upset, but just weird stuff.

That was, until today.

Today someone cancelled the last showing of Pride and Prejudice AFTER my fiancé and I bought tickets. Cancelling showings with low sales happens all the time, but never have I gone through the check-in line, where my tickets were scanned, directed to the theater that was supposed to show my movie, purchased food, noticed the sign was wrong (but thought it just hadn’t switched over yet), sat down, waited five minutes until the ushers came in to clean and only realized something was genuinely wrong when I asked the staff if Pride and Prejudice was supposed to be playing at 9:55. I got even more confused when even the staff disagreed on which movie was actually supposed to be playing.

So anyway we end up going to the front desk, which was where we discovered that someone had cancelled my movie.

So there I was—standing in front of this guy who I could tell felt bad about the whole thing, holding my medium popcorn and nachos with plastic cheese because I was so excited that I was going to get to see my favorite movie of all time in a theater I liked—about to cry my damn eyes out. He tried his best, he gave us a voucher and some free tickets for literally anything else. But i didn’t want anything else. I wanted to see the 2005 Pride and Prejudice on a big screen with good sound and reclining seats and food that would send me into a coma. Stuff I don’t have at home.

To the guy that helped us and watched me tear up, thanks for your effort king. I appreciate it. I know it was not your fault, as you also seemed really confused and disappointed on our behalf. I don’t remember your name but I think it was like Varsley? Varley? He has a cool mullet. I’m sorry - I really just couldn’t see your nametag through my tears.

To whoever cancelled the screening - you owe me a premium showing of the 2005 Pride and Prejudice movie, a free medium popcorn and nachos with jalapeños and...

I recently had an extremely disappointing experience at the Regal Palladium, and I feel it's important to share the details. My 16-year-old daughter and her friends purchased their tickets through the app, and there was no mention of a curfew for those aged 17 and under. Upon arriving at the ticket line, a police officer assisting with tickets allowed three of the four girls to enter. However, when it came time for the fourth girl, she was told they all had to leave. This situation felt like an instance of racial profiling, which was particularly upsetting. I called ahead and requested to speak with the manager for clarification on why the curfew policy wasn’t disclosed in the app before the tickets were purchased. Unfortunately, the experience only worsened from there. Upon my arrival, the staff seemed disorganized, with no clear direction on where to purchase tickets. The staff member I interacted with, Anna Sykes, was rushed and unfriendly, which added unnecessary stress to an already frustrating situation. In addition, the theater itself was in poor condition. The floors were dirty, the seats were stained, and the screen had visible scratches that detracted from the viewing experience. It was evident that the theater had not been properly maintained.

Given the lack of communication, subpar customer service, and the overall poor condition of the theater, I will not be returning to Regal Palladium. I would encourage the management team to address these issues to improve the experience for...