Roots Coffeehouse — Restaurant in North Richland Hills

(This is an update to my initial review) I went to Roots for years until my son with intellectual disabilities was treated poorly. I talked to the manager at the time. What she told me about his "behavior" was laughable. It was innocuous comments from someone who is intellectually and developmentally disabled. My son has a communication disorder, which should be obvious to anyone who talks to him for a few minutes. He had only gone back to Roots a few times recently for the first time in years. He was sitting there eating his sandwich and said he overheard someone talking badly about him. Out in the open where other customers can hear! Then before he knows it, a police officer is approaching him. I have filed an open records request for the officer's body cam footage. I talked to another officer and he told me the report said that my son had done NOTHING WRONG last Saturday. My son is NOT a threat to anyone. He has NEVER made any threats to anyone. He's NEVER stalked, NEVER assaulted, NEVER harassed ANYONE. He is a good, kindhearted, compassionate person who would NEVER hurt anyone. If he's anything, he's a protector. My son is friends with a former Roots employee. He's been to this guy's parent's house for parties, been to Bible studies with this friend. There is something called the Americans with Disabilities Act that Roots staff should be aware of. My son is one of the kindest people I know. I'm not. I'm the mother of a son with special needs and I am very protective of him because of people like the staff at this Roots location. Because of his disabilities, for the rest of my life I will need to be his advocate. BTW, my son spent the first eight years of his life in a Romanian orphanage. I adopted him from Romania 25 years ago. I've learned that many people are uncomfortable around people with disabilities, esp intellectual ones. The barista could have asked my son to leave. She did NOT need to call the cops when he wasn't doing anything wrong. The fact that he was treated this way is absolutely pathetic. If anyone thinks calling the cops on someone with who has ID instead of talking to the person and kindly asking them to leave, then IMO, you are the problem, not my son. You know what he said to me? "It confused me. I was just talking like a...

UPDATE* It’s been a LONG time since I’ve been back here. BUT I decided to give them another chance and let me tell you. It’s a different environment! They have some new, SWEET staff and I’ve been back a handful times since and always treated with such kindness and they’re coffee is SO good! I’m changing my rating because they obviously are very interested in customer satisfaction. So I will continue to support this little gem! Thank you Roots! .

I want to love this place so bad.

It’s totally my taste, the music, the moody vibes. But unfortunately I usually leave disappointed. The coffee is always bitter and unsweetened, and I have tried different variations of the same drink multiple times here and it’s always the same, flavorless and bitter. Which makes me so sad!

But the thing that really gets me is this certain barista who is very passive and unfriendly. One time my husband and I came in and ordered our drinks and were waiting patiently. The people who were behind us ordered their drinks and I guess they were friends of hers and chatted the whole time (which is fine) but they ended up getting their stuff ahead of us. When we asked where ours was she looked at us like we were a bother and murmured almost finished. I just didn’t understand why it was a problem to ask when we had been very patient and not rude in the slightest. Our stuff was finally ready and it was handed to us and no thank you, no apology just a look and that’s it.

I’ve been in since and she glares at me and gives me the same passive aggressive attitude. I thanked her for my drinks as she handed them to me without saying a word and I walked out to find my drink and food was not what I ordered.

I hate making a fuss when I go to places and being in the service industry I know it’s impossible to please everyone, but all I ask is to be kind to your customers. People mess up all the time and that okay! But be kind! That goes a long way with people and the mess ups usually tend to be overlooked most...

Just Breath! Really, I know you need it. It's sitting right there on the other side of the counter. It will be served to me by someone who worships everything about coffee and my overwhelming need for the best octane I can find. It is at my fingertips. Truly, this is no commercial driven, yoga pants wearing, leather Jesus sandal wearing, pour hot water through a pre-measured dirt filled so called coffee filter shaped like a hockey puck place.. No this is the stuff that angels sing about, judges define as "in measurable", truly " The pinnacle" of the organic alchemy of natures finest we call coffee". This is coffee at it's highest folks. No "plastic or paper" straw conversations here. Just real fuel served the way you want it. With knowledge and pride. A wise man once said " Drink what you like, but know what you are drinking". I know what I have in my hands every time my soul pulls me to Roots, ( only the locals can call it "Roots"). I carry a master piece, a Rembrandt, a Picasso! Often copied but never matched. It's got that zest that gives me a pop in my step that everyone in the office notices. Don't be like Tom, Stacy or Ron. Look at them. They are holding cups of un natural water with a brown substance that screams " I have no idea what I am doing in life." written all over it. Just Breath!!! It is just down the street waiting for us. Be some one. Rise to the quality of coffee you should expect. Drink from the mugs of Gods. Find your Roots!!!...