Elevated Networks — Attraction in Idaho Falls

This is probably the most unprofessional business I have ever witnessed.

I have only been in Idaho for 2 or so weeks, everyone has been really nice and personable. I really believe Idaho is a hidden gem with amazing people, but the individuals who represents this Idaho based company definitely left a horrible impression on me.

Back story, my mom’s English, lacks comprehension. English is not her first language, but she tries her best. My mom owns a nail shop in Idaho. She’s only been open for a few months, and hired Sparklight who ended up contracting this business to assist my mom with a modem. Long story short, they’ve been sending her EMAILS, (who the hell checks their emails in regards to invoices at her age? She received hundreds everyday, and as a business, it’s wise to send in a mail as well) in regards to the bill, apart from Sparklight that she was not notified of. There was obviously a miscommunication and misunderstanding on all 3 parties involved.

Two representatives entered her salon, while I was there, during WORKING hours, saw that she had clientele and subpoenaed a bill, threaten to repossess all the electronics that they installed by Friday if they did not receive payment. Absolutely unprofessional. Do you know how much the bill was?! $128. How ridiculous! You came and made a huge scene?! Because of how rude the blonde lady was, my mom became flustered and expressed how unsatisfied with their installation and there has been issues. She will pay, she thought that Sparklight had her pay already, she wasn’t aware she had to directly pay them and not through Sparklight, but anyways, she wanted to express that. I understand they were probably upset as well but how the blonde lady representing this company, made everyone in that store, clientele as well, reconsider their contracts with Sparklight because of the companies they choose to contract with. I have never met such idiots who enters someone’s business to conduct themselves in such manners in my life.

My mom always pays her bills but she just doesnt use her email as a form of checking her bills, you have to literally send her a letter of it. It was honestly such a small issue that turned into a big one because of how this company represents themselves. The gentleman that was there was okay, it was the lady that really rubbed everyone there...

I've purchased repair services and a couple computer cables from these guys before. Always competent, satisfactory service with fair prices but yesterday went above "satisfactory." I'll call it pleasantly surprised. No... more accurately, (trying not to sound cheesy here) "Customer Satisfaction" turned into unexpected "customer delight." Yea that still sound cheesy but whatever. I want you to get the picture.

I had an odd, annoying problem with two keyboard keys falling off my laptop computer at work. I'm a pretty handy guy so thought I could easily fix it but wasted half an hour trying before driving to Scion Computers on Park Ave in Idaho Falls. Benjamin Manwaring took a pair of tweezers and quickly reassembled my handful of tiny keyboard parts and had me out the door in 15 minutes. Keyboard is working perfectly again!

The big surprise came when he wouldn't take any money for the repair. I know these guys have to bill out at like $100/hour or whatever, if they want to stay in business so was expecting to pay $25 - $30, at least. And I would have been happy to pay because if I have to go buy a new computer, I'll lose half a day of work at least, but Benjamin gave me this one for free. WHAAT?? Did that just happen?

Nice job guys! Thank you for running your first rate operation like a small town business!! ...

I really hate to do this but I feel like I was misinformed, maybe it was because it was coincidence it was friday the 13th etc...

I called about upgrading my RAM and they told me to bring the RAM that I bought from BestBuy and they would see if they could get my PC to POST. Well they spent about 5mins and decided to try their in house RAM. I was told over the phone that they would charge me $116 to get their RAM and to tune it in BIOS.

While they could get my PC to POST they couldn't get their RAM to run at any OC speeds. They decided that my BIOS needed updated. Well for some reason they couldn't update my BIOS through instant flash. The guy spent a good 30-45mins trying to flash my BIOS.

Well he didn't succeed and it was their time to close.. He offered to keep my tower there to get things figured out and for me to pay $65 an hour to get it figured out. I said no.

They then offered me $100 for their RAM and $32 for their labor which is fair even though I was under the impression that the price I was quoted to include the installation/setup in the BIOS. They didn't say anything about if it took longer I would be charged.. I said no and just paid for their labor.

I went home and got my BIOS updated in about 10mins and I was able to purchase the same RAM they were using for $82 taxed...