uBreakiFix - Phone and Computer Repair — Attraction in Jacksonville

I dropped off my laptop here for a diagnostic. I didn't hear back for a week, so I called them and found out that apparently the diagnostic was complete and they needed a replacement part. Prior to when I placed the phone call to them, I did not receive an email or phone call stating that they needed my decision. I talked through my options with the representative, and the replacement part was purchased.

What followed was a 2.5 month saga. At no point during the process did I hear back from them proactively. They would give me a deadline when I would hear back, I would wait 3-5 business days beyond the deadline, and then I would call them only to find out that there had been some holdup and they needed my input. Multiple times, when I called I received the response "what a coincidence, I was just about to pick up the phone and call you." I consider myself lucky, but multiple occurrences of this "coincidence" seems extremely unlikely to me. Also, each time I spoke to someone, I asked them to make sure to call me the next time work was stalled on my laptop. At one point the employee stated he would put my name and number on a sticky note on his computer monitor. This changed nothing, and I still never received any proactive communication.

Ultimately they were unable to repair my laptop, and I was only charged for the diagnostic, but my laptop was unavailable for 2.5 months due to their delayed communication. I have a software engineering contract, and I had to work with my client to change some project deadlines due to this missing laptop. It seemed like perhaps I was a lower priority customer since I did not purchase their "Asurion" electronics insurance plan.

To the manager: I would recommend taking a strong look at your processes to make sure customers do not "slip through the cracks" like I did. To other customers: I strongly suggest taking your business elsewhere until this location becomes more organized and...

My son had for years a working Nintendo Switch but it wouldn't charge from or connect to a dock to connect to a monitor. It charged fine with the original charging cable. I brought it over to the Western Blvd store to get looked at and it was discovered that some of the pins in the charging port were bent. I was giving a two week turnaround however after the two weeks passed I had to call them for an update. I was told there were delays in shipping parts so we continued to wait. They eventually got the part that week and then went radio silent again. About 10 additional days of me following up with them and being told they're troubleshooting, I finally was told they could not get it to play on a monitor and that there were possibly other parts damaged that may have been the cause.  They were nice enough to bring it to my job and not charge me for the work they did. I gave it to my son, he played it for about 30 minutes then it died.  When trying to power it back on, it just went to the Nintendo screen then everything went blank.  I came back to them, they seemed as surprised as I was and they agreed to work on it.  A week went by and as usual I had to call them for an update and was told the tech working on it was gone but they left notes saying they were still troubleshooting.  I was supposed to be notified either way the next day but that never happened.  A couple of days later I called and was told they couldn't fix it. In summary, I gave them them a working, playable device that would charge with the original power cable.  I was returned a month later, a device that is completely broken.

I tried several calling the number provided by the owner in their response to my review and it appears to be disconnected or wrong. It will not ring, it just goes straight to...

Dude sent me home, all way 30 min away. Now to come back, after filing a claim online and via telephone.. Lazy people. He should have had all this done in the store. Customer service sucks these days. Nobody wants to work and pass the buck. People want to Get paid for nothing, to send someone away to somewhere else. Looked annoyed anyone came in the store. Hole in the wall place. I wish some other better cell phone stores on the same road were assurion providers.Editing... he made it right. He explained the place is switching overbusiness and new and there are glitches....Granted when I went in there the 2nd time, he tried to send me away again. I was blunt about gas prices, time spent driving..but,,,. he took the phone and fixed it... and gave me a deal and was real nice. dropped the phone off at 1245 and with 85% battery. When I picked it up,the 330pm, battery was down to 15%.. idk what happened there, but, my phone is like new now. Thankful and very happy. Place turned out not to be so bad after all. They...