YUFixit — Attraction in Jersey City

Horrendous Customer Service. Simply put, the tech David, lives on his own idea of what a half hour is, failed to call multiple times, performed extra work without my authorization by installing a USED battery in my Mac, and then had the audacity to charge me for it.

STAY AWAY

Full Explanation Below:

I brought my MacBook Pro in because it wasn't charging or turning on. I was greeted by David and he quickly diagnosed the problem as needing a new "thunderbolt" port. I asked how long it would take and I was assured that he would call me to confirm the diagnosis and assuming the issue was only the thunderbolt, my Mac would be ready for pick up by 6/7pm that same day.

I received no call from David. Around 6:30pm I called the shop and was assured that the problem was the thunderbolt and that it would be ready for pick up in the morning. (Note: David completely disregarded the fact that he failed to call and inform me what was going on).

Next Day: I called in the morning and was told that it would be ready in "a half hour". I arrived in store almost an hour later. Not only did David try to completely ignore me while in the store, but when I asked about the status of the repair he shouted "half hour!" and went back to helping other customers. Regardless of whether it was intentional or not, but I was made to feel like I was somehow inconveniencing him by using his services.

I came back in the store 45 minutes later and David again told me "half hour". I explained that i needed the laptop for work and clearly couldn't rely on his idea of what a "half hour" is. I also explained that if you say you're going to call with a status, you need to call. His response was "why would I call you if nothing changed?" I explained that even if nothing changes, I still want to know. David then assured me he'd text me to keep me updated.

David sent two videos showing my mac taken apart then again when it was fixed.

David nonchalantly said "We needed to replace your battery as well. I had a fairly new one in stock so we replaced it." David then tacked on an additional $50 for the USED battery that I DID NOT AUTHORIZE. When I questioned him about installing a used battery, he indicated that he installed it because he knew I needed the laptop asap and that he had no new batteries in stock. He offered to put the old one back in. Given that David clearly doesn't follow what the customer requests, I told him to leave it as is because I didn't want to hear that it would take a "half hour" or find out that other repairs have been made without my authorization.

When I came to pick up the laptop there was another customer there who was also having a similar issue related to the amount of time he was waiting for repairs. I told David that I clearly was not happy with the service and instead of having a discussion, David decided to involve the other customer by saying things like "get a load of this guy" then started telling the other customer that he sent me videos about the service. I suggested that I be charged the original price for the thunderbolt repair and that the USED battery that I never authorized be thrown in as a courtesy to make up complete lack of communication and installing a battery that I never requested. It was then that the conversation became a shouting match. To end it, I paid in full including the used battery charge but promised to leave this review.

If you enjoy being completely left in the dark as to when your issue will be fixed or if you enjoy having extra services added without authorization, then this is your place.

Call me crazy, but when I'm told that I'll be called, I expect a call. When someone says a half hour, I assume thirty minutes. If I pay for repairs on anything, I expect those repairs and ONLY those repairs to be made. I certainly do not expect unauthorized and unrequested added extras especially when those extras are for USED components.

Message for David: If you dispute this review as fake, I will have no problem posting screenshots of our text message thread...

I came in with a PS4 restart problem (which requires system software update).

They did a complete factory reset in safe mode in a rush manner, instead of providing/discussing with me the possible consequences (knowing that it is a factory reset, I would not have let them do that).

As a result, the game progress was completely erased in my console.

There could have been safer ways to fix the issue, such as installing the system update via an external USB, without factory reset. Safe Mode has many options. They chose the easiest yet the most destructive path without considering the consequence.

Very disappointed losing all the game progress.

These guys probably are good on Hardware, but don’t come if you have software issues.

Further reply to the shop‘s response:

I asked multiple times during the process whether it will erase the old data/software on the machine. Also, there was no safety check/asking from you to back up the old data. If you know it is going to erase everything, why don’t you let me know and at least raise some warnings and let me decide the next step?

I don’t doubt your capability in repairing hardware, but you need some cleverer/professional approach in dealing with software issues, instead of making it “work” in such a high cost.

Yes. The console can restart and “software failure” was “solved” by simply deleting everything. An irrecoverable cost - I need to know that before you start...

I went to this shop to fix my MacBook Pro M1, based on the reviews. I informed the technician (David) it was a logic board issue as it was fixed before, and He informed me of a $75 diagnostic fee, which would be deducted from the repair cost if I chose to proceed. I agreed. After days of trying to reach him, he said it is unfixable and estimated $400-$600 for a new logic board, which I refused. I ended up buying a new device instead.

Ironically, later I took my MacBook to another shop, and surprisingly , they were able to fix it completely. My device is now working 100%.

Out of courtesy, i texted him with the things that was changed in my logic board. Later I called him and asked for a refund since he charged me $75 for an incorrect diagnosis (I have a full report from the other repair shop and my working device as proof). He refused, stating that the $75 was his technician fee, regardless of the outcome, no problem !. I told him I would file a complaint, and suddenly he started yelling on the phone, threatening to (Google me) and come to my workplace (or something like that), frankly, I could not believe what i was hearing, which I honestly look forward to him doing !!!!!

He’s completely unprofessional. You’ll lose both your money and time. Plus, he will resort to yelling and threats and It seems like it’s easier for him to charge the fee and not fix anything or likely they don’t have the...