Ranch & Home — Attraction in Kennewick

I was looking to buy my first handgun. I decided on a Glock 19, by advice from my brother. I did my research and decided a Gen 4 would be within reason and went with that. They didnt have one. They also didn't have it in black, the most common color. This just happens to be a pretty popular gun, so not having a good stock on a hot product is the first mistake here. Second, the MSRP on a Glock 19 Gen 4 is around $540. They had a Glock 19 Gen 3 for $600. So $60 over MSRP for the OLDER model that doesn't even include as much with the purchase. I don't know how they even sell guns to educated buyers. And I'll admit, I wasn't educated, hence this situation. Third, and this is the kicker! I decided to buy it as it would be my first and I was just anxious to get a gun and I thought these were just necessary steps (you know, being ripped off and all). The reason I decided to get it was I was told I could put it on layaway for when I get my CPL by putting down 20%, or $120 in this situation. The associate in the gun section showed me the wait list for the black model and I figured color didn't really matter when there's 15 names ahead of me. Just in case someone else came along and bought their only G19, (again, a popular gun. How do you not have more in stock) I did the layaway option. *Following is the most important part. When he was giving me details, he said you could get a full refund of the layaway minus a ten dollars restocking fee... reasonable enough. He didn't say how I would get a refund. I assumed like everywhere else - in the same manner you purchased - since he just used the words full refund. What does full refund mean to you? Ponder on that. I consulted my brother again and asked where he got some of his guns and he directed me to COLUMBIA GUN RACK. I make that bold because anyone looking for guns should go there, then literally anywhere else before R&H. Unless of course you like over paying for everything, then by all means, waste your money. I looked around and asked an associate about a Glock 19 Gen 4. Remember MSRP is $540. Their price: $525 with all the bells and whistles that are advertized to come with it from Glock. Compare that to $600 for the OLDER, stock model at R&H that comes with... wait for it... a pair of $5 eyepro. WHY? I can't imagine what they would charge for a Gen 4. $700? And take out everything that Glock includes, only to throw in some more... wait for it... $5 eyepro. Idiots. So I did the same process at Columbia Gun Rack and decided to go back to R&H to cancel my layaway. I informed them that I wanted the layaway cancelled and my refund minus the $10 restocking fee. Then he informed me that I could only get my money on store credit. He asked if that was ok and I told him no one told me that when I made the purchase and (admittedly in a sarcastic tone) that I obviously knew now. He proceeded to say that was the only option, so I don't know why he asked if it was ok in the firstplace. So that's no help! While all this is happening, who I assume is the owner is looking on with a disgusted face at me like, "Don't return things and get your money back for something your not satisfied with. Why are you returning something, you disgusting person? Just deal with it and let me keep your money you piece of $#!+". That's honestly the feeling I got from her condescending look and body language. Maybe they should inform their customers what they mean by full refund and not get mad when the customer finds someone with better service. Maybe they should step up their service to accommodate their own mistakes. I don't know, sounds like common courtesy to me. Disclosing full transactional details and things like such as. Anyway. Hope you all enjoyed my story... if you even made it through the full thing. I'll never shop there again and I've already told many people where else to find various things for lower prices than they could find at R&H. It's not worth your money or time going here when they lie to you & treat you like they don't want you there in the first place, only to make you pay...

My daughter and I live over 3 hours away and we stopped in passing through town (on our way home from Portland for a medical trip).I have to say I have never been treated so badly. We had a question about a product because the price on the item was different than the tag on the shelf that was for that item. I found an employee, Stacey, who asked about the price. She took the price paper from me that I took off the shelf to show her. She looked up and it was over double the amount. I asked her a couple questions. She went to the aisle and was pointing to an area not even close to where I got it. I told her that wasn't where I got it. She just kept saying it was put in the wrong spot. I said no I matched the tag. She rolled her eyes ant me and kept making the "kk" noise. I asked her if I could have the tag back and I'll go find another employee who was willing to help me. She told me no and walked off. I asked for the manager as son as she started walking off and she just kept making the noise. Even my 16 year old daughter couldn't believe how this employee was acting. I found another employee who was very nice (and tried very hard to help me) but when she called for a manager there wasn't one in the store. I spoke with a blonde at customer service who didn't seem to care about what was happening. Finally the owner came over. Yes he was nice and gave us the item for the price that was on the tag BUT NOT ONCE DID ANYONE EVEN APOLOGIZE OR EVEN ACKNOWLEDGE HOW WERE TREATED!!!!!! No one seemed to care how their employee was acting. As much as we liked the huge selection of livestock supplies their customer service...

My husband and I were in the Kennewick location this evening around 1600. We wandered around shopping for a bit looking and saw a number of employees, of which one greeted us. One of the items we had been looking for was a Pendleton Wool blanket. We were unable to locate the display we remembered so we approached the cashier stations to inquire about them. The cashier was facing away from us having a conversation with another employee. It was necessary to get their attention verbally, at which point our question was answered curtly by an apathetic employee.

At that point we decided to take our purchase to the other cashier in service at the time. We were not greeted or acknowledged when we approached, and only received any response when I asked the cashier how she was doing. When this individual rang up our purchase, the price was incorrect in the computer. My husband inquired about the discrepancy and received an eye roll and smart response. The cashier did not offer or attempt to bag our purchase, nor did she offer a closing remark or thank us for our business. She made no other comments until I told her to have a nice day, at which point she half-heartedly responded with a “you too.”

Honestly, I’ve had better service at a fast food restaurant. After 15 years in retail and a portion of that time in management, my husband just didn’t have words to explain how disgusted he was. Frankly, I’m in the same boat after the same level of experience. We will happily take our business elsewhere from this point forward and will share our experience...