Mattress Depot USA — Local services in Kennewick

In the age of online shopping, I try to support local businesses whenever possible. I went in to see if I could buy a mattress locally without paying a ton more for a mattress comparable to those I’ve seen online. A mattress is a rather expensive purchase and the mattress industry seems to have infinite options, making it difficult to choose which would work best for me, my budget and hoped the mattress experts would guide me through the options and help educate me on the current trends of what’s available.

I wasn’t exactly greeted immediately. I was asked what I was looking for. I said “a hybrid mattress @. She pointed me toward the row of mattresses and left me to figure it out by flipping the tags located at the foot of each mattress display. I could understand this approach initially, if they were already assisting another customer, but that was not the case.

I will just revert to online research and buy something where I’m not paying the overhead cost of keeping a local store open that doesn’t seem to feel motivated to earn my business.

Maybe after they read my review, you will have a better experience than I, as I still believe in supporting local businesses but not if I am paying a premium and don’t receive the minimum level of service I expect and have received from other mattress stores...

Great experience the minute we walked into the store. Jon didn't act like a salesman; shared stories as we laid on the mattress. Let's a salary so no hi pressure pitch. Very honest, gives deal when he can. Got it delivered today, in and out in under 10 minutes. Great price, excellent service! Update: We went in several weeks later as we were still experiencing aches and pains. After much testing and deliberating, we needed to upgrade from the $900 foam mattress to the $2200 latex one. We couldn't really afford it but grateful that we were able to exchange with the no-hassle policy. They sure had patience with us, knowing what a big decision it was.

2nd update: Due to no fault of their own but I'm still experiencing lots of leg pains - shins, calves, and knees (depending upon what night it is). I have to get up, walk around, and stretch. We have been diligent of turning the mattress bi-monthly but I am starting to notice a little bit of a trough from body weight also.

3rd update: It has taken a bit of time but the bed's contours have settled in and body weight is distributed nicely. I haven't had any complaints from my wife either. I have less leg aches, move accordingly. Thank you...

I wanted to take a moment to express my sincere gratitude for the exceptional customer service you provided during my recent mattress purchase. Your dedication to ensuring that I found the perfect mattress did not go unnoticed, and I am truly grateful for your expertise and professionalism.

From the moment I stepped into the store, you greeted me with a warm and friendly demeanor, and your willingness to patiently answer all of my questions and address my concerns made the entire experience enjoyable and stress-free. Your knowledge about the products and your genuine desire to help me find the best fit for my needs made a lasting impression.

Thanks to your guidance, I am now the proud owner of a fantastic mattress that has greatly improved the quality of my sleep. Your commitment to customer satisfaction is truly commendable, and I feel fortunate to have received such outstanding assistance.

Once again, thank you, Rose, for your amazing customer service. Your dedication to your customers is exemplary, and I will not hesitate to recommend your store to friends and family in the...